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Retail Operations Supervisor

3 months ago

Duncan, Canada Canadian Tire Full time
Position Overview

The Retail Operations Supervisor plays a crucial role in ensuring the smooth functioning of the retail environment. This position involves overseeing daily operations and managing staff to enhance customer satisfaction and drive sales.

Educational Requirements
  • No formal degree, certificate, or diploma required.
Work Environment

This role is set within a dynamic retail business, requiring adaptability and quick decision-making.

Key Responsibilities
  • Delegate tasks to sales associates to optimize workflow.
  • Recruit, train, and develop team members to maintain high service standards.
  • Authorize product returns and manage customer inquiries.
  • Create and manage employee schedules to ensure adequate coverage.
  • Engage in selling products and assisting customers with their needs.
  • Compile and analyze reports related to sales performance and staff management.
  • Address and resolve customer complaints and supply chain issues effectively.
  • Maintain organized inventory and oversee stock management.
  • Supervise and coordinate the activities of team members.
  • Deliver exceptional customer service to enhance the shopping experience.
Supervisory Responsibilities
  • Oversee cashiers and retail sales staff.
Work Conditions
  • Fast-paced retail environment.
  • Ability to work under pressure.
  • Attention to detail is essential.
  • Physical demands include a combination of sitting, standing, and walking.
  • Must be able to stand for extended periods.
Weight Handling
  • Must be able to lift up to 23 kg (50 lbs).
Personal Attributes
  • Strong client focus and customer service orientation.
  • Flexibility and adaptability in a changing environment.
  • Highly organized and reliable.
  • Ability to work effectively as part of a team.
Experience Requirements
  • 1 to 2 years of relevant experience in retail management.
Benefits
  • Comprehensive dental plan.
  • Disability benefits available.
  • Group insurance and life insurance options.
  • Additional benefits may be provided.
Employment Details
  • Permanent position.
  • Work language: English.
  • Working hours: 30 to 40 hours per week.