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Optical Assistant

2 months ago

Iqaluit, Nunavut, Canada The North West Company Full time

Job Summary:

The North West Company is seeking an Optical Assistant to support our optical operations in Iqaluit, Nunavut. As an Optical Assistant, you will play a critical role in providing exceptional patient care and ensuring the smooth operation of our optical center.

Key Responsibilities:

  • Provide administrative support with a focus on accuracy and attention to detail for patient records and scheduling.
  • Assist with preparation and pretest procedures to ensure a seamless patient experience.
  • Support patients with frame selections and provide guidance on eyewear options.
  • Perform adjustments and repairs of frames to ensure optimal fit and comfort.
  • Deliver exceptional customer service and maintain a high level of patient satisfaction.
  • Develop and maintain strong relationships with patients, colleagues, and other stakeholders.
  • Stay up-to-date with industry developments and best practices in optical care.

Requirements:

  • Certificate or diploma in an optical-related program is an asset.
  • Previous experience in medical office, general office, or retail is an asset.
  • Strong verbal communication skills and ability to provide superior customer service.
  • High degree of accuracy and attention to detail.
  • Strong organizational skills and ability to multitask.
  • Demonstrated knowledge of Microsoft Office products, including Word, Excel, and Outlook.
  • Above-average oral and written communication skills.
  • Preference given to bilingual-Inuktitut speakers.

What We Offer:

  • Competitive salary range: $18-$20 (depending on education and experience).
  • Opportunities for growth and development throughout the organization.
  • Collaborative and constructive culture that values enterprising, customer commitment, passion, leadership, respect, and inclusivity.
  • Commitment to inclusion and diversity, with a focus on creating a welcoming and inclusive work environment.