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Customer Service Representative

2 months ago

Montreal, Quebec, Canada Intact Financial Corporation Full time

**About the Role**

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our organization, you will be responsible for providing exceptional service to our clients, resolving their inquiries and concerns in a timely and professional manner.

**Key Responsibilities**

  • Respond to client inquiries and resolve issues in a prompt and professional manner
  • Provide accurate and timely information to clients regarding their accounts and services
  • Collaborate with internal teams to resolve complex client issues
  • Develop and maintain strong relationships with clients to ensure their satisfaction and loyalty
  • Stay up-to-date on company policies and procedures to provide accurate information to clients

**Requirements**

  • Minimum of 6 months of customer service experience
  • Demonstrated skills with computer systems and applications
  • Experience in a call center environment (asset)
  • High autonomy, dynamic, and strong communication skills
  • Proficient computer skills – Microsoft Office suite and others
  • Internet connection with a speed of at least 30 Mbit/s
  • Bilingual (French and English)

**What We Offer**

  • A financial rewards program that recognizes your success
  • An industry-leading Employee Share Purchase Plan; we match 50% of net shares purchased
  • An extensive flex pension and benefits package, with access to virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account that promotes an active and healthy lifestyle
  • Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
  • A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
  • Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

**We Are an Equal Opportunity Employer**

At Intact Financial Corporation, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.