Claims Representative

4 weeks ago


Québec, Quebec, Canada Intact Financial Corporation Full time
About the Role

We're seeking a skilled Claims Representative to join our team. As a Claims Representative, you will be responsible for handling claims, analyzing insurance coverage, and communicating with clients to provide a simplified service that exceeds their expectations.

Key Responsibilities
  • Listen to clients, clearly explain the claim process, and answer their questions.
  • Analyze insurance coverage and explain it to clients.
  • Gather information from clients, third parties, and other stakeholders to determine claim circumstances, causes, and eligibility.
  • Assess potential liability and direct investigations accordingly.
  • Collaborate with claims and underwriting departments, as well as outside specialists.
  • Communicate effectively with clients to keep them informed of progress.
  • Annotate and document files according to company standards.
  • Manage external fees and costs.
  • Participate in disaster and overflow calls when necessary.
  • Stay up-to-date on insurance products and investigative techniques.
Requirements
  • CIP Designation
  • Claims adjuster's certificate
  • 5 years of experience in roadside claims adjustment
  • Comfortable working in a computerized environment
  • Bilingual (French and English) for regular interactions with English-speaking clients and colleagues.
What We Offer

As a permanent member of our team, you can expect:

  • A financial rewards program that recognizes your success
  • An industry-leading Employee Share Purchase Plan, with a 50% match on net shares purchased
  • An extensive flex pension and benefits package, including virtual healthcare
  • Flexible work arrangements
  • Possibility to purchase up to 5 extra days off per year
  • An annual wellness account promoting an active and healthy lifestyle
  • Access to tools and resources for physical and mental health, embracing change, and connecting with colleagues
  • A dynamic workplace learning ecosystem with learning journeys, interactive content, and inspiring programs
  • Inclusive employee-led networks for education, inspiration, and development opportunities
  • Inspiring leaders and colleagues who will lift you up and help you grow
  • A Community Impact program, where you can contribute to your community in a unique way.

We are an equal opportunity employer. At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.


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