Automotive Service Consultant

4 weeks ago

Ponoka County, Canada AutoCanada Full time
AutoCanada

We are seeking a dedicated Service Advisor who is enthusiastic about providing outstanding customer service to become part of our dynamic team. As a key player in enhancing the service experience for our esteemed customers, you will be instrumental in ensuring their satisfaction while they entrust us with their vehicles. Your passion for the automotive sector, combined with your interpersonal skills and commitment to exceptional service, will pave the way for your success in this role.

What We Offer:
  • Attractive compensation package
  • Comprehensive Health and Dental Benefits
  • Life Insurance coverage
  • Employee Vehicle Purchase Program
  • Employee and Family Support Services
Key Responsibilities:
  • Deliver exceptional customer service by surpassing client expectations
  • Handle incoming calls and inquiries regarding vehicle servicing
  • Welcome customers upon their arrival for service appointments
  • Prepare quotes and work orders for vehicle maintenance and repairs
  • Collaborate with automotive technicians to discuss necessary repairs and present options to clients, including detailed information on aftermarket and OEM parts
  • Keep clients informed with regular updates on the status of their vehicle repairs
  • Coordinate with the parts department to check parts availability and schedule future service appointments
  • Finalize and close repair orders
  • Inform clients about warranty protections and potential savings
  • Review completed service orders with clients post-service
Qualifications and Skills:
  • Minimum of 1 year of experience in a Service Advisor role within a dealership setting
  • Strong automotive knowledge
  • Proven track record of delivering an exceptional customer experience
  • Ability to set and meet performance goals
  • Capacity to thrive in a fast-paced environment with multiple priorities
  • Excellent communication and interpersonal skills
  • Ability to maintain composure in challenging situations
  • Strong organizational and follow-up abilities
  • Experience and interest in working with technology
Apply Today:

For further information about our company, please visit our website. To submit your application, kindly upload your resume and cover letter through the Careers section of our website.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

At AutoCanada, we are committed to promoting diversity and inclusivity. As an equal opportunity employer, we support individuals in expressing themselves and reaching their full potential. Our commitment includes outreach to individuals from diverse backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is dedicated to collaborating with and providing reasonable accommodations to individuals with disabilities. If you require accommodation during the recruitment process, please inform your recruiter.

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