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Automotive Service Consultant

3 months ago

Ponoka County, Canada AutoCanada Full time
Position Overview

We are seeking a dedicated Service Advisor who is enthusiastic about providing an outstanding customer experience. As a vital member of our team, you will enhance the service journey for our esteemed clients who choose our dealership for their vehicle maintenance needs. Your passion for the automotive sector, coupled with your interpersonal skills and commitment to exceptional service, will be key to your success in this role.

Benefits Offered
  • Attractive compensation package
  • Comprehensive Health and Dental Coverage
  • Life Insurance Options
  • Employee Vehicle Purchase Program
  • Employee and Family Support Services
Key Responsibilities
  • Deliver exceptional customer service by surpassing client expectations
  • Handle incoming calls and inquiries related to vehicle servicing
  • Welcome customers upon their arrival for service appointments
  • Prepare quotes and work orders for vehicle repairs
  • Collaborate with automotive technicians regarding necessary repairs and maintenance, providing clients with detailed information on available parts
  • Keep clients informed with regular updates on the status of their vehicle repairs
  • Coordinate with the parts department to ensure parts availability and schedule future service appointments
  • Complete and finalize repair orders
  • Inform clients about warranty protections and potential savings
  • Review completed services with clients to ensure satisfaction
Qualifications and Skills
  • Minimum of 1 year of experience in a Service Advisor role within a dealership setting
  • Strong automotive knowledge
  • Proven track record of delivering excellent customer service
  • Ability to set and achieve performance goals
  • Capable of thriving in a dynamic environment with multiple priorities
  • Excellent communication and interpersonal skills
  • Ability to maintain composure in challenging situations
  • Strong organizational and follow-up abilities
  • Familiarity and eagerness to work with technology
Application Process

For more information about our company, please visit our website. Interested candidates are encouraged to submit their resume and cover letter through the Careers section of our website.

We appreciate all applicants for their interest; however, only those selected for an interview will be contacted.

At AutoCanada, we are committed to promoting diversity and inclusivity. As an equal opportunity employer, we support individuals in expressing themselves and reaching their full potential. Our commitment includes outreach to individuals from diverse backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is dedicated to providing reasonable accommodations to individuals with disabilities during the recruitment process.