Communication Officer Trainee

4 weeks ago

Ottawa, Ontario, Canada City of Ottawa Full time
Job Summary

The City of Ottawa is seeking a highly skilled and experienced Communication Officer Trainee to join our team. As a key member of our Communications Branch, you will be responsible for providing exceptional emergency medical call taking and dispatching services to the Eastern Ontario Catchment Area.

Key Responsibilities
  • Receive and assess emergency calls for medical assistance, providing medical pre-arrival instructions to callers and deploying emergency vehicles and paramedics to obtain maximum coverage and efficiency.
  • Assign the most appropriate ambulance/resource to respond to emergency situations, providing crews with all pertinent information.
  • Work effectively in a team environment, establishing and maintaining relationships with Ottawa Paramedic Service staff and members of allied emergency services.
  • Meet deadlines and adapt to changing situations, demonstrating flexibility and a strong service attitude.
Requirements
  • One year of post-secondary education in Emergency Communications, Public Safety, or Health Care.
  • Minimum of 4 years of experience in a customer service field (face-to-face or telephone).
  • Current Standard First Aid, CPR, and/or AED certificates.
  • Emergency Medical Dispatcher (EMD) Certification course is desirable.
  • Current Emergency Medical Responder certificate (EMR) is desirable.
Language Requirements

Candidates must meet language requirements for the position upon hire, including proficiency in French (oral) and English (oral, reading, writing).

What We Offer
  • A competitive salary range of $67,961.71 - $73,996.10 annually (2024 rates of pay).
  • A comprehensive benefits package, including health, dental, and vision coverage.
  • A pension plan and other retirement savings options.
  • Opportunities for professional development and advancement.
How to Apply

Interested candidates should submit their application, including a cover letter and resume, to the City of Ottawa's website. We thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

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