Platform Support Specialist

3 days ago

Toronto, Ontario, Canada Tata Consultancy Services Full time
Job Title: Platform Support Specialist

At Tata Consultancy Services, we are seeking a highly skilled Platform Support Specialist to join our team. As a key member of our automation platform team, you will be responsible for ensuring the smooth operation of our Work Fusion platform.

Key Responsibilities:

  • Analyze and optimize the performance of the Work Fusion platform to improve efficiency and productivity.
  • Configure and maintain UiPath Bots, WF hubs, servers, and machine learning models to drive automation on the platform.
  • Work on platform setup for migration projects, including WF9 to WF10.
  • Identify and resolve vulnerabilities to ensure the security of the automation system.
  • Perform day-to-day BAU activities to check application access, firewalls, alias, quota setup, and other essential tasks.
  • Work on assigned JIRA tasks involving updates on CT, servers, setting up new hub/node setups, managing VDIs, and other tasks.
  • Collaborate with cross-functional teams to integrate the platform with other systems and workflows.
  • Provide insights and reports on automation processes, identifying areas for improvement.
  • Ensure compliance with data protection regulations and maintain the security of the automation system.
  • Train and support end-users in effectively utilizing the platform for their specific needs.

Requirements:

  • Technical Skills: Proficiency in Work Fusion tools and understanding of RPA principles.
  • Understanding of UiPath Orchestrator, assistant, and platform architecture principles.
  • Knowledge of cloud-based setup, services, and challenges.
  • Experience with AI and machine learning concepts, as they relate to process automation.
  • Knowledge of data analysis and workflow design.
  • Knowledge of basic Unix and Linux.
  • Familiarity with programming languages like Java or Python could be beneficial.
  • Analytical Skills: Strong problem-solving abilities to troubleshoot and optimize automated processes.
  • Capability to analyze business processes and identify automation opportunities.
  • Skill in data interpretation and making data-driven decisions.

What We Offer:

  • Opportunity to work with a leading technology company.
  • Collaborative and dynamic work environment.
  • Professional growth and development opportunities.

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