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Client Relationship Manager I

3 months ago


Surrey, British Columbia, Canada Vancity Full time

Daily Responsibilities:

Delivering holistic financial guidance and relationship management to enhance and sustain both assigned and prospective client portfolios. Evaluating client needs to recommend suitable products and services, including personal loans, secured loans, mortgages, and term deposits. Identifying opportunities for referrals to Vancity's Specialized Teams, such as Sustainable Wealth Management, Wealth Protection, and Business Banking, to provide comprehensive member support. Achieving performance targets aligned with branch objectives to contribute to overall profitability. Adhering to branch service standards, policies, and compliance protocols to mitigate risks effectively.

Ideal Candidate Profile:

Resourceful – Capable of leveraging available resources to independently devise effective solutions for clients. Tech-savvy – Recognized for being a quick learner with a strong aptitude for technology and systems. Relationship-oriented – Skilled at establishing rapport and building trust with clients. Adaptable – Possesses a positive mindset and thrives in a dynamic, fast-paced environment.

Required Qualifications:

High School Diploma - Minimum educational requirement. Completion of Financial Planning Coursework – Must have completed relevant financial planning courses. Experience in the Financial Sector - At least one year of experience in member services within the financial industry.

Preferred Qualifications:

Experience in banking or call center environments is advantageous. Familiarity with lending processes.

Compensation:

This position falls under the BCGEU Group 4 pay band, with a starting salary of $30.25 as per the collective agreement salary grid.