IT Release Manager

2 months ago

Toronto, Ontario, Canada The Kraft Heinz Company Full time

Job Summary

The Associate Manager Release Management will be a key component of the IT ERP Capabilities Team at The Kraft Heinz Company. This role will implement and report against KHC Release Management principles, ensuring adherence to Kraft Heinz global IT standards and procedures while continuously improving Release Management processes, tools, and repositories.

Key Responsibilities

  • Develop and maintain release management standards and documentation.
  • Ensure effective coordination with cross-functional global teams and provide timely communication, including associated impacts.
  • Manage SAP outages and facilitate Hypercare for major releases, implementations, and other projects.
  • Lead monthly releases, including coordination with Change Management and Test Hub.
  • Perform routine transport management activities, including guidance and approvals.
  • Contribute to the development of annual and forward planning release calendars, including publication and communication of changes.
  • Participate in CAB, GCC, and other meetings to provide input and guidance on Release Management, including presentations as applicable.
  • Maintain relationships and orchestrate work between different teams at different locations during cutover and project release activities.
  • Provide release reporting metrics and follow-up on overdue or abandoned items.
  • Maintain release repositories, including associated documentation (timelines, build metrics, testing, status reporting, etc.).

Additional Contributions

  • Present release status at weekly Leadership meetings.
  • Identify and report upon release risks/issues identified from a Release perspective.
  • Define and communicate release scope with IT leads and Project Managers.
  • Communicate all key project plans, commitments, and changes, including requirements, QA plans, schedule, and scope changes.
  • Report upon and conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews.
  • Define, coordinate, and facilitate Technical Go-live activities per plans and checklists.

Requirements

  • Project & Process Management.
  • Vendor Relationship Management.
  • Influencing and Negotiating.
  • Acting as an Owner.
  • Problem-solving and Critical thinking.
  • Thriving in a results-driven environment.
  • Effective communication and troubleshooting skills, relationship building skills, and working effectively in a team environment with both local and remote teams.
  • Advanced interpersonal, oral, and written communication skills, and able to multitask effectively.

Qualifications

  • Team Leadership and management of cross-functional teams.
  • Experience working in multinational companies operating in the consumer goods environment.
  • A proven track record of successful assignments and positive results.
  • Support through different time zones with geographically dispersed teams and clients.
  • Experience with testing methodology, subject areas, and activities, including test planning, preparation, execution, and reporting.
  • Strong leadership capabilities and excellent interpersonal, verbal, and written communication skills.
  • Experience in handling and leading escalations and managing resolution of critical issues.
  • Experience in coordination with PMO and aligning on methodology and process.
  • Experience in HP Quality Center is highly preferred.
  • SAP S4 and Legacy application knowledge a plus.

Location

Toronto - Queen's Quay - Headquarters

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