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IT Messaging Strategist

3 months ago


Montreal, Quebec, Canada WSP Full time

Position Overview

The IT Communications Specialist plays a crucial role in managing communications for Hub IT and curating content for the IT portal. This position requires collaboration with diverse teams to ensure effective communication across various projects.

About WSP

WSP is a renowned global leader in engineering and professional services, committed to delivering innovative solutions and maintaining a strong IT infrastructure to support our workforce worldwide. Our IT department is currently undergoing a global transformation initiative to align with our business strategy.

Key Responsibilities

  • Craft clear and concise non-technical messages regarding technical matters, including major incident updates and system changes.
  • Establish guidelines for IT communications.
  • Design various strategies and templates for internal communications within the IT department.
  • Collaborate with the Technical department to assess communication needs.
  • Collect data and prepare reports to evaluate the effectiveness of communications.
  • Ensure the IT Portals are regularly updated.
  • Coordinate with the Company Marketing Team for any IT-related communication requirements.
  • Plan and create engaging internal content, such as newsletters and announcements.
  • Translate IT communications as necessary.
  • Manage distribution lists for IT mass communications.

Qualifications

  • Bachelor's degree in IT, Communication, or a related discipline.
  • Over 5 years of experience in a Communication Specialist role, ideally within the IT sector.
  • Fluency in three languages: English, French, and Spanish.
  • Outstanding communication and presentation abilities.
  • Strong organizational skills and attention to detail.
  • Proven ability to collaborate with cross-functional teams.
  • Capability to simplify complex technical concepts for a business audience.
  • Familiarity with various communication platforms, such as SharePoint, is advantageous.