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Team Leader for Shift Operations

3 months ago

Milton, Ontario, Canada Wendy's Full time

We are seeking enthusiastic and personable Shift Supervisors to join our dynamic team.

As a Shift Supervisor, you play a vital role in our restaurant's leadership framework. You will collaborate with management to deliver the guidance and training necessary during each shift to surpass our customers' expectations. Your responsibilities will include assisting in the daily operational activities.

Key Responsibilities:

  • Oversee and manage a high-volume operation, ensuring exceptional customer service while fostering a collaborative team environment.
  • Availability to work across all shifts, including early openings, midday, and closing shifts is essential.

General Duties:

  • Train and monitor crew members on food safety protocols.
  • Serve as Cash Manager when required, including setting up cash registers at the start and verifying cash at the end of shifts.
  • Conduct walk-throughs to confirm the restaurant is prepared for opening, closing, and peak service times.
  • Collaborate with the management team to train, develop, and communicate effectively with crew members to enhance retention.
  • Supervise, coordinate, and delegate operational tasks while ensuring adherence to all company policies and procedures aimed at delighting every customer.
  • Work alongside the management team to maintain quality, production, and service standards, creating a safe and efficient environment for both customers and staff.
  • Assist in maintaining adequate staffing levels through effective scheduling to meet or exceed customer service expectations.
  • Partner with management to identify opportunities for improving operational efficiencies and maximizing profitability.
  • Address and resolve guest-related concerns as necessary.

As a franchisee of Wendy's, Quicker Foods Inc. provides unique benefits and perks, including:

  • Competitive compensation
  • On-the-job training
  • Incentive programs
  • Opportunities for community engagement
  • Discounted meals during shifts
  • Health and dental benefits for eligible employees
  • Career advancement opportunities within the restaurant, operations, and corporate levels
  • Training and development in food safety and health protocols

Considering relocation? With over 55 locations and expanding, we may have the ideal position for you, whether your move is for personal, educational, or professional reasons.

The Wendy's Legacy:
Wendy's is named after the founder's daughter, Wendy Thomas, who continues to embody the spirit of our commitment to quality. Since 1969, we have set ourselves apart by serving fresh, made-to-order hamburgers, driven by a passion for customer satisfaction.