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Residential Program Director
3 months ago
Residential Program Director Job Description
Position Title: Residential Program Director
Employment Type: Full-time - On-site
Reporting To: City Operations Lead
Location: Nisa Homes Mississauga
Are you prepared to take on a fulfilling role that allows you to create a significant impact in your community?
About Nisa Homes:
Nisa Homes adopts a holistic, culturally sensitive approach to provide residents with a secure transitional environment conducive to healing. Our dedicated staff aim to assist residents in achieving long-term independence and self-sufficiency.
Key Responsibilities:
As the Residential Program Director, you will oversee relationships with all stakeholders, including clients, frontline staff, management, and senior leadership, to promote the mission and vision of Nisa Homes.
Team Leadership:
- Manage a 24/7 staffed transitional home for women and children escaping domestic violence.
- Coordinate staff scheduling within a 24/7 operational framework.
- Build trust and collaborate with stakeholders to facilitate successful client transitions.
- Oversee daily operations and establish monthly objectives.
- Monitor team performance and spearhead team-building initiatives.
- Resolve conflicts while fostering a positive workplace culture.
- Collaborate effectively with a diverse team, valuing differing perspectives.
- Assist the HR department with recruitment, training, and performance evaluations.
- Provide constructive feedback through formal supervision.
Program Implementation:
- Organize in-house activities and address client needs in partnership with relevant stakeholders.
- Recruit, supervise, and train volunteers and/or placement students.
- Adapt approaches to meet the unique needs of the home.
- Coordinate case management, referrals, and advocacy efforts.
- Manage budgets and identify opportunities to optimize funding across projects.
- Respond promptly to inquiries and intake communications.
Administrative Duties:
- Ensure timely completion of daily and monthly reports.
- Implement all contractual obligations and reporting requirements.
- Prepare monthly financial reports and analyze key performance indicators.
- Participate in regular training and employment-related meetings.
Community Engagement:
- Establish positive relationships with community partners and participate in meetings and focus groups.
- Stay informed about issues related to abuse and violence.
- Facilitate networking and collaborate with external partners on various initiatives.
- Research potential funding opportunities.
Inventory and Donation Oversight:
- Manage and maintain inventory of donations, groceries, and household supplies.
- Coordinate with donors to ensure appropriateness of contributions.
- Organize, label, and store donated items effectively.
Facility Management:
- Coordinate emergency response efforts in line with established protocols.
- Ensure the safe operation of the facility.
- Manage maintenance requests and liaise with external service providers.
- Maintain a list of service providers for necessary maintenance work.
Qualifications:
- Education and/or training in a relevant field, such as a degree or diploma in human or social services, with approximately 2 years of management experience.
- Knowledge of issues related to poverty, socio-economic inclusion, and relevant policies.
- Experience managing a 24/7 staffed facility.
- Experience collaborating with external partners and agencies.
- Proficiency in managing contractual agreements.
- Access to reliable transportation is essential.
- Commitment to personal wellness and self-awareness.
- Empathy and a client-centered approach, with an understanding of abuse dynamics.
- Strong interpersonal skills across diverse cultural backgrounds.
- Awareness of social issues affecting women.
- Sensitivity to the challenges faced by individuals with low incomes, including newcomers and members of racialized communities.
- Proficient in computer applications, including Excel and email.
Nisa Foundation is an equal opportunity employer committed to upholding the Ontario Human Rights Code and the AODA.
