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E-commerce Account Manager

2 months ago

Toronto, Ontario, Canada Moneris Full time
Your Moneris Career - The Opportunity

We are seeking a highly motivated and results-driven E-commerce Account Manager to join our team at Moneris. As a key member of our National Sales Centre, you will be responsible for driving revenue growth, account retention, and client satisfaction for newly boarded customers with Moneris.

Key Responsibilities:

  • Manage new e-commerce merchants within the first 30-60 days to drive customer retention, revenue growth, and satisfaction achievement targets
  • Provide internal sales demos to customers as a website/restaurant SME (Subject Matter Expert)
  • Upsell and cross-sell to enhance client's solution and drive value-added solutions
  • Grow revenues and seek opportunities to find new merchants through referral selling and campaign call outs
  • Provide excellent customer experience and manage customer attrition
  • Utilize a consultative sales approach to ensure clients receive all applicable payment solutions for their business and uncover needs for our VAS solutions
  • Develop business relationships with SME clients to ensure a strong, long-standing relationship and regular account reviews
  • Collaborate with RBC and BMO Partner teams and clients to drive e-commerce distribution
  • Provide thought leadership for merchants and our teams
Your Moneris Career - What You Bring
  • Bachelor's degree in Business, Commerce, Marketing, or a related field
  • Equivalent work experience may be considered a substitution
  • 2+ years of experience in SaaS sales, success management, digital marketing, e-commerce, website development, or payments
  • Knowledge of sales reporting, tracking, and consultative selling process
Your Moneris Career - What You Get
  • Comprehensive Total Rewards Program including bonuses, flexible benefits, and RRSP matching
  • Learning & development programs and resources, including unlimited free access to Coursera and an Educational Assistance Program
  • Holistic approach to your well-being, with an Employee Assistance Program and access to 24/7 virtual health care
  • A workplace committed to investing in Diversity, Equity, and Inclusion (DEI) through various initiatives
  • Company-wide paid year-end closure and personal time off