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Sales Operations Director

2 months ago

Canada Accor Hotels Full time

Job Summary

We are seeking a highly experienced Sales Operations Director to lead our Sales Operations team in the Middle East, Africa, and Asia Pacific region. As a key member of our leadership team, you will be responsible for developing and implementing strategies to optimize sales processes and deployment across all B2B sales segments.

Key Responsibilities

  1. Develop and Implement Sales Strategies

Develop and implement systems and processes that automate sales activities and optimize sales deployment across all B2B sales segments.

Manage Sales Operations

Manage daily deployment and operations of the Customer Concierge Desk consisting of 6 Sales associates across 5 locations in MEAPAC.

Provide Data-Driven Insights

Provide data-driven insights and direction to the sales and commercial leadership teams to optimize top-line revenue delivery across all sales segments.

Maximize Revenue

Maximize revenue by systematically expanding the customer base through targeted prospecting, utilizing market analysis to identify gaps and opportunities.

Lead Sales Teams

Train and coach sales teams and monitor use of all available sales levers to deliver profit, top-line revenue, loyalty in the most efficient and optimal manner.

Align Reporting

Work in alignment with the Global Sales Reporting team to implement best practices and align reporting to global standards.

Requirements

  1. Strong Sales Operations Experience

Strong experience in Sales Operations, B2B sales across Corporate, M&E, Leisure and TMC segments (10+ years).

Senior Sales Position

Current experience in a senior sales position with responsibility across multiple regions and large sales teams.

Strategic Thinking

Have developed skills and proven experience implementing strategies that drive top-line revenue and profit.

Cultural Competence

Experience working in multi-cultural, matric organizations.

Project Management

Proven project management skills and experience managing change within Hotel Sales environment.

Technology and Reporting

Experience in training and driving efficient use of technology and reporting.

Leadership Skills

Capable of identifying key trends, translate into vision, influence stakeholders and drive and implement change.

Communication Skills

Strong reporting and analytical skills. Strong decision-making skills. Strong communication skills and ability to build rapport.