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French Bilingual Customer Support Specialist

2 months ago


Calgary, Alberta, Canada Neo Financial Full time

About Neo Financial

Neo Financial is a rapidly growing technology company revolutionizing the financial experience for all residents. We are dedicated to providing top-notch service to our expanding customer base and fostering a collaborative environment where innovation thrives.

Your Role: Customer Experience Specialist

As a French Bilingual Customer Experience Specialist, you will be the primary point of contact for our clients. You'll build strong relationships, understand their needs, and guide them through our diverse range of financial products and services.

Responsibilities:

  • Engage with current and prospective clients through various channels, including phone and chat.
  • Provide personalized solutions tailored to each client's unique circumstances.
  • Gather valuable client feedback and share it internally to contribute to the continuous improvement of our products and services.

Qualifications:

  • Minimum 5 years of experience in a customer-focused role.
  • Strong analytical skills and a passion for problem-solving.
  • A willingness to learn and adapt to new technologies within the financial industry.

If you are driven by making a positive impact in the financial services sector and thrive in a fast-paced, collaborative environment, Neo Financial could be the perfect place for you.