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Client Advisor

2 months ago

Calgary, Alberta, Canada Burberry Limited Full time
{"h2": "Client Advisor Role Overview"}

Burberry Limited is seeking a skilled Client Advisor to join our team. As a Client Advisor, you will be responsible for delivering exceptional client experiences, driving sales growth, and building lasting relationships with our clients.

Key Responsibilities
  • Service and Sales:
    • Meet and exceed individual and store sales targets
    • Provide personalized service, demonstrating knowledge and expertise in product, fashion, and styling
    • Follow the client journey to elevate the client experience, from initial impression to sale and beyond
    • Contribute to daily store operations, maintaining high luxury standards in front and back of house
  • Client Engagement:
    • Build meaningful relationships with clients, driving loyalty and incremental purchases
    • Capture new luxury clients, growing the individual and store client book with a commercial mindset
    • Drive client retention, ensuring volume and spend through regular contact and follow-up
Personal Profile
  • A proven track record in delivering sales and exceeding targets
  • Previous experience in clienteling, with a strong interest in fashion, art, and culture
  • Strong product knowledge and understanding of store retail operations
  • Excellent communication and interpersonal skills, with a passion for selling and building relationships
  • Results-driven and commercial mindset, with a flexible and collaborative approach to work
Measures of Success
  • Individual sales performance and KPIs (appointments, UPT, ATV & AUR)
  • Service targets (guest experience, net promoter score)
  • New client acquisition (conversion and retention)
  • Number of appointments held on a monthly basis
About Burberry

Burberry is a purpose-driven brand that believes creativity opens spaces. We are committed to unlocking the power of imagination to push boundaries and open new possibilities for our people, customers, and communities.