Director, Business Services and Development Lead

2 months ago

Kitchener, Ontario, Canada Manulife Full time
About the Role

We are seeking a highly experienced and strategic Director to lead our Business Services and Development team. As a key member of our Operations leadership team, you will be responsible for providing strategic leadership and oversight of operational and support functions in Bank Operations.

Key Responsibilities
  • Provide strategic leadership and oversight of operational and support functions in Bank Operations.
  • Build a successful team with a strong focus on engagement, accountability, development, and delivery.
  • Lead a team of managers and business consultants who enable the Bank and Operations to support production and deliver on strategic objectives and OKRs.
  • Develop and implement strategic plans and initiatives in alignment to the Bank and Operations' goals and OKRs.
  • Identify opportunities to streamline business processes to improve experience, effectiveness, and/or reduce costs.
  • Develop, drive, and monitor BSD KPIs and OKRs for Operations to deliver the right outcomes.
  • Ensure compliance with all risk and regulatory initiatives and timelines for Bank Operations.
  • Collaborate, communicate, and build relationships with matrix teams including Bank Operations, Finance, IT, Risk, Compliance, and Delivery to drive outcomes and partner to resolve issues.
What We're Looking For
  • An experienced, sought-after leader with a proven track record of attracting talent, motivating teams to deliver, and driving employee engagement.
  • A strong execution ability, with the ability to see the big picture and remove impediments to deliver.
  • A customer-first focus, with the ability to act as the voice of the customer inside the organization.
  • Excellent relationship and stakeholder management skills, with the ability to build trust.
  • A master communicator, with experience translating technical information into plain business language.
  • Resilience, adaptability to change, and the ability to lead others through change.
  • A strategic thinker, with the ability to think conceptually beyond day-to-day business realities and consider downstream impacts.
About Manulife

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions.

We are committed to delivering the promise of Diversity, Equity, and Inclusion, and fostering an inclusive workplace where everyone thrives. We also champion Corporate Citizenship, building a business that benefits all stakeholders and has a positive social and environmental impact.

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