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Workforce Planning Specialist
2 months ago
About Peninsula Canada
Peninsula Canada is a leading provider of external human resources solutions, including employment relations advice and health and safety advice to small and medium-sized businesses across Canada.
The Role of the Workforce Planning Specialist
As a Workforce Planning Specialist, you will play a critical role in supporting the allocation of human resources on all client interactions and inquiries, ensuring that each team and resource is utilized to its full capacity.
Key Responsibilities
- Review and update department vacation requests, adhering to team-level and function-level holiday caps.
- Maintain accurate records of employee absences and accompanying documentation.
- Ensure data integrity and regularly audit data for accuracy through our CRM System, Salesforce, and other systems as needed.
- Liaise closely with service team managers to ensure that they are utilizing resources to benefit the growth of the business.
- Forge strong relationships across departments to ensure clear lines of communication.
- Work within established service level agreements (SLAs) in terms of call handling times and quality standards.
- Ensure shifts are covered for out-of-hours service.
- Perform other tasks as deemed necessary by management.
Why Work for Peninsula Canada?
Peninsula Canada is a highly motivated enterprise that promotes an entrepreneurial culture. We are committed to an inclusive, equitable, and accessible workplace where all employees are valued. Accommodations are available upon request for candidates participating in our selection process.
