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Retail Operations Supervisor

3 months ago

Kitchener, Ontario, Canada FACTORY SHOE Full time
Position Overview

The Retail Operations Supervisor plays a crucial role in overseeing the daily activities of our store, ensuring a seamless shopping experience for our customers.

Qualifications
  • Education: Completion of secondary (high) school graduation certificate is required.
  • Experience: A minimum of 7 months to less than 1 year in a supervisory role within a retail environment.
Key Responsibilities
  • Delegate tasks to sales associates effectively.
  • Authorize the return of merchandise as per company policy.
  • Develop and manage work schedules for staff.
  • Engage in direct sales and assist customers in product selection.
  • Compile and present reports on sales performance, inventory management, and staffing issues.
  • Address and resolve customer inquiries, complaints, and supply chain challenges.
  • Maintain an organized inventory system.
  • Supervise and coordinate the activities of team members to ensure operational efficiency.
Work Environment
  • Fast-paced retail setting.
  • Ability to work under pressure while maintaining high service standards.
  • Physical demands include walking and sitting for extended periods.
Personal Attributes
  • Demonstrates flexibility and adaptability in a dynamic work environment.
  • Highly organized with strong multitasking abilities.
  • A collaborative team player committed to achieving store goals.
Support Programs

Our company is dedicated to fostering an inclusive workplace, offering mentorship and networking opportunities for:

  • Newcomers and refugees
  • Youths
  • Veterans
  • Indigenous individuals
  • Mature workers
  • Visible minorities
Employment Details
  • Job Type: Permanent
  • Language of Work: English
  • Working Hours: 30 to 40 hours per week