Senior Desktop Support Specialist

2 months ago


Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time
Job Overview

The Senior Desktop Engineer will be a key contributor to the IT Field Services team, responsible for identifying, creating, and implementing standards to ensure effective support of the desktop and endpoint production environment.

As an expert in their field, the Senior Desktop Engineer will collaborate with cross-functional teams to develop a support model for all desktop and deskside service delivery, including Tier 1, Tier 2, Tier 3, and remote support, printing, audio/visual equipment, networks, infrastructure support, and other IT equipment used in the field.

This includes the development of SLAs and OLAs that meet the needs of customers across all OPG sites. Specific deliverables include:

  • Conducting a fit-gap assessment on the current state and future state.
  • Providing recommendations for short-term, medium-term, and long-term priorities to begin closing the gap.
  • Implementing all short-term wins, including formal documentation, employee training, and SLA/OLA implementation.
Qualifications

To be successful in this role, candidates should possess:

  • A Bachelor's degree or college diploma in information technology or a relevant field.
  • At least 7 years of progressive experience in desktop, deskside, and endpoint support across multiple locations and with multiple platforms.
  • At least 3 years of project experience.
  • ITIL V4 Certification is required.
  • CompTIA, HDI, and Microsoft certifications are considered an asset.


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Senior Desktop Technician Job DescriptionWe are seeking a highly skilled Senior Desktop Technician to join our IT Field Services team. As a key member of our team, you will be responsible for supporting the desktop and end-point production environment, collaborating with cross-functional teams to develop a support model for all desktop and deskside service...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Senior Desktop Technician Job DescriptionWe are seeking a highly skilled Senior Desktop Technician to join our IT Field Services team. As a key member of our team, you will be responsible for supporting the desktop and end-point production environment, collaborating with cross-functional teams to develop a support model for all desktop and deskside service...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Senior Desktop Technician Job DescriptionWe are seeking a highly skilled Senior Desktop Technician to join our IT Field Services team. As a key member of our team, you will be responsible for identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and endpoint production environment.Key...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Senior Desktop Technician Job DescriptionWe are seeking a highly skilled Senior Desktop Technician to join our IT Field Services team. As a key member of our team, you will be responsible for identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and endpoint production environment.Key...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Senior Desktop Technician Job DescriptionWe are seeking a highly skilled Senior Desktop Technician to join our IT Field Services team. As a key member of our team, you will be responsible for identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and endpoint production environment.Key...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Senior Desktop Technician Job DescriptionWe are seeking a highly skilled Senior Desktop Technician to join our IT Field Services team. As a key member of our team, you will be responsible for identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and endpoint production environment.Key...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Job Title: Senior Desktop EngineerJob Summary:We are seeking a highly skilled Senior Desktop Engineer to join our IT Field Services team. As a key member of our team, you will be responsible for identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and end-point production...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Job Title: Senior Desktop EngineerJob Summary:We are seeking a highly skilled Senior Desktop Engineer to join our IT Field Services team. As a key member of our team, you will be responsible for identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and end-point production...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Job Title: Senior Desktop EngineerJob Overview:The Senior Desktop Engineer will be an individual contributor supporting the IT Field Services team in identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and endpoint production environment.Key Responsibilities:Conduct a fit-gap...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Job Title: Senior Desktop EngineerWe are seeking a highly skilled Senior Desktop Engineer to join our IT Field Services team. As a key member of our team, you will be responsible for identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and endpoint production environment.Key...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Job Title: Senior Desktop EngineerJob Overview:The Senior Desktop Engineer will be an individual contributor supporting the IT Field Services team in identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and endpoint production environment.Key Responsibilities:Conduct a fit-gap...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Job OverviewThe Senior Desktop Engineer will be a key contributor to the IT Field Services team, responsible for identifying, creating, and implementing standards to ensure effective support of the desktop and endpoint production environment.This individual will collaborate with cross-functional teams to develop a support model for all desktop and deskside...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Job OverviewThe Senior Desktop Engineer will be a key contributor to the IT Field Services team, responsible for identifying, creating, and implementing standards to ensure effective support of the desktop and endpoint production environment.This individual will collaborate with cross-functional teams to develop a support model for all desktop and deskside...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Job OverviewThe Senior Desktop Engineer will be an individual contributor supporting the IT Field Services team in identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and endpoint production environment.As an expert in their field, the Senior Desktop Engineer will collaborate with...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Job OverviewThe Senior Desktop Engineer will be an individual contributor supporting the IT Field Services team in identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and endpoint production environment.As an expert in their field, the Senior Desktop Engineer will collaborate with...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Job OverviewThe Senior Desktop Engineer will be responsible for supporting the IT Field Services team in identifying, creating, implementing, and training staff members on standards required to ensure effective support of the desktop and end point production environment.As an expert in their field, the Senior Desktop Engineer will collaborate with...


  • Pickering, Ontario, Canada Cpus Engineering Staffing Solutions Inc. Full time

    Job OverviewThe Desktop Infrastructure Specialist will collaborate with cross-functional teams to develop a support model for all desktop and deskside service delivery, including Tier 1, Tier 2, Tier 3, and remote support. This includes the development of SLAs and OLAs to meet the needs of customers across all sites. Specific deliverables include:Conducting...


  • Pickering, Ontario, Canada Rodan Energy Solutions Full time

    We are seeking a highly skilled Senior Technical Specialist to join our team at Rodan Energy Solutions. The successful candidate will be responsible for providing specialist expertise in a specific technical area, required to sustain performance of assets and resolve non-standard design and technical problems related to processes, equipment or systems.The...


  • Pickering, Ontario, Canada CANADIAN TAX & FINANCIAL SERVICES INC. Full time

    At CANADIAN TAX & FINANCIAL SERVICES INC., we are seeking an experienced Administrative Support Specialist to join our team. The successful candidate will be responsible for arranging and coordinating seminars, conferences, and other events. They will also plan and organize daily operations, supervise other workers, and establish and implement policies and...


  • Pickering, Ontario, Canada beBee Professionals Full time $35,000 - $45,000

    We are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at beBee Professionals in Pickering. As an Administrative Support Specialist, you will be responsible for providing administrative support to our office operations, ensuring smooth day-to-day functions.Key Responsibilities:Manage office correspondence,...