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Counter Manager

1 month ago


Toronto, Ontario, Canada Charlotte Tilbury Full time
Job Title: Counter Manager

At Charlotte Tilbury, we're seeking a highly skilled and motivated Counter Manager to join our team. As a key member of our retail operations team, you will be responsible for driving sales, delivering exceptional customer service, and leading a team of retail artistry experts.

Main Responsibilities:
  • Sales: Drive financial results in store to meet and exceed plan, including key performance indicators such as Average Unit Sales (AUS) and Items Per Transaction (IPT).
  • Customer Service: Manage customer queries, build partnerships with the Account Executive and Area Trainer to ensure continuous training and development of the team, and extend exceptional customer service beyond the in-store experience.
  • Team Management: Proactively anticipate staffing needs, determine individual and team sales targets, and analyze business performance to plan strategy within day-to-day business and events.
  • Operations: Ensure the counter is 'customer ready' from open to close of business, maintain required inventory levels, and control store expenses within budget guidelines.
Requirements:
  • 2 years of management experience
  • 1 year of makeup artistry experience
  • 2 years of retail experience