Clinical Specialist ENT

2 months ago

Québec, Quebec, Canada Medtronic Full time
Careers that Change Lives

Support customer training and education programs related to Medtronic products and technology. Collaborate with the implementation of policies and procedures, and participate in clinical and operational decision-making. Train and educate investigators/customers on the proper use of Medtronic products and technology.

A Day in the Life
  • Conduct on-site education and/or consulting.
  • Support field personnel in providing exceptional outcomes and service for Medtronic customers.
  • Partner with sales colleagues to develop and execute sales plans for one or more business units.
  • Participate in conventions, forums, and meetings to increase product awareness.
  • Work closely with Clinical Lead, Clinical Management, and Regional Sales team to provide customer case and sales support.
  • Identify and execute growth opportunities with Sales and Clinical Support Team.
  • Serve as a technical resource to support sales of specific medical products or solutions.
  • Report complaints and Adverse Drug Reactions (ADR).
  • Provide leadership and direction in training and education activities, including assessment, curriculum planning, communications, and device use skills development.
  • Develop and execute education and training programs to enhance user competencies.
  • Cultivate relationships with strategic business partners, including training centers and opinion leaders.
  • Provide new employee training on products, technology, and materials.
  • Assist in developing objectives and programs for marketing and selling Medtronic products.
  • Plan, direct, and coordinate educational workshops and other programs, events, and activities.
  • Work with other departments to establish priorities for company direction, new product development, and customer satisfaction.
  • Document clinical support and education.
  • Conduct Monthly Business Reviews with RSM & SPM.
Requirements
  • High School Diploma or GED.
  • Associate degree, or;
  • Bachelor's degree.
Experience
  • Minimum 4 years of work experience in the healthcare or engineering field, with a High School Diploma or GED, or;
  • Minimum 2 years of work experience in the healthcare or engineering field, with an Associate degree, or;
  • No minimum years of work experience with a bachelor's degree.
Nice to Have
  • Background in Nursing Education.
  • Minimum of 2 years of experience in healthcare-related Sales and/or Marketing experience.
  • Knowledge of the healthcare system (National, Provincial, and/or Regional level).
  • Medical device experience.
Skills and Competencies
  • Ability to develop and present educational training programs and/or workshops.
  • Skill in organizing resources and establishing priorities.
  • Knowledge of adult education and communication principles and practices.
  • Outstanding interpersonal, verbal, and written communication skills and the ability to communicate and work effectively within a diverse community.
  • Desire to help others.
  • Composed under stress.
  • Strategic planning skills.
  • Strong communication skills.
  • Strong knowledge and understanding of nursing and/or medical principles, methods, and procedures.
  • Ability to develop, implement, and evaluate clinical education methodologies and assessment instruments.
  • Ability to organize, prioritize, and schedule work assignments.
  • Working knowledge of conflict resolution and mediation principles and techniques.
  • Valid driver's license with no restrictions.
  • Bilingualism.

This role is based in Montreal and may require some case coverage over the entire province of Quebec.

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