Senior Manager, Data Engineering Lead

1 month ago

Mississauga, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly skilled Senior Manager, Data Engineering to join our RBC Advice Centre Workforce Management (WFM) team. As a key member of our team, you will be responsible for leading the development and implementation of data-driven solutions to support short, medium, and long-range forecasting and capacity management.

Key Responsibilities
  • Develop and maintain accurate and reliable data sources, storage, and analysis to support WFM processes
  • Collaborate with cross-functional teams to align data sources, metric definitions, and data integrity
  • Provide subject matter expertise for WFM data needs to enable the implementation of initiatives that improve AC/DI productivity and identification around emerging call volume, AHT, shrinkage, and advisor movement trends
  • Generate data to support fact-based opportunities for productivity improvements with estimated impact to Client experience, Employee experience, and NIE
  • End-to-end responsibility for WFM data management and analyses, including framing and negotiating data objectives, sourcing relevant data, and performing in-depth analysis
Requirements
  • Undergraduate degree in computer science or a quantitative discipline (e.g., mathematics, statistics)
  • 3+ years of experience in working with Unix platform, relational databases, and joining data from multiple data sources
  • 3+ years of programming experience, using SAS/SQL, Teradata, Hadoop (Hive, HDFS), and Python
  • Superior capabilities and proven experience in the application of data mining and statistical analysis
  • Strong problem-solving skills and ability to conceptualize strategy
  • Attention to detail and ability to manage competing priorities effectively
What We Offer
  • A comprehensive Total Rewards Program, including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team

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