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Retail Banking Specialist
2 months ago
Job Title: Retail Banking Specialist
Job Summary:
We are seeking a highly skilled Retail Banking Specialist to join our team at TD Bank. As a Retail Banking Specialist, you will be responsible for delivering exceptional customer service and providing financial expertise to our customers.
Key Responsibilities:
- Customer Service: Provide excellent customer service to our customers, responding to their inquiries and resolving any issues in a timely and professional manner.
- Financial Expertise: Utilize your knowledge of personal banking products and services to provide financial advice and guidance to our customers.
- Product Recommendations: Make product recommendations to customers based on their financial needs and goals.
- Customer Relationship Management: Utilize customer relationship management tools to understand and gather customer information, identify customer solutions, and lead-focused outbound sales activities.
- Problem-Solving: Evaluate issues, errors, and problems based on practices and existing precedents or procedures.
- Communication: Explain detailed and/or complicated information within the team and build working relationships with customers and related teams.
- Education and Experience:
- Education: High School Diploma or GED required; 2-year degree preferred.
- Experience: 2+ years of related experience required; Teller experience preferred.
- Cross-Training: Cross-trained to take customer transactions.
- Skills: Superior customer service skills, strong organization skills, excellent communication skills, and demonstrated effective problem-solving skills.
- Physical Requirements:
- Domestic Travel: Continuous
- International Travel: Never
- Sedentary Work: Continuous
- Multiple Tasks: Continuous
- Standard Office Equipment: Continuous
What We Offer:
We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
Why Join TD Bank:
TD Bank is a leading global financial institution committed to delivering exceptional customer service and providing innovative financial solutions. We are dedicated to fostering a diverse and inclusive work environment that values and respects the contributions of all employees.
