Area Service Manager

2 weeks ago


Canada Glory Full time
Job Description

Job Summary:

The Area Service Manager is responsible for overseeing the daily operations of a team of Field Service Technicians within a designated geographic area. This role requires strong leadership and communication skills to ensure seamless service delivery to customers.

Key Responsibilities:

  • Manage a team of Field Service Technicians to ensure timely completion of customer calls and adherence to service level agreements.
  • Develop and implement short- and long-term plans to grow the field service business, maximize profitability, and provide world-class service to customers.
  • Collaborate with sales account managers to create and support opportunities to sell new equipment and services.
  • Lead by example and create a positive, motivating, and enjoyable work environment for field technicians.
  • Effectively monitor and report on key performance indicators, including SLA achievement, technician productivity, and customer satisfaction.
  • Develop and implement training and development programs to ensure field technicians have the necessary skills to succeed.
  • Administer company policies and procedures, and ensure compliance with safety guidelines and regulations.
  • Work closely with regional and corporate teams to align business objectives and priorities.

Requirements:

  • 3+ years of experience managing field service teams and front-line supervisors.
  • Ability to travel up to 50% of the time within a designated region.
  • Valid driver's license.
  • Strategic planning capability.
  • Basic understanding of technical documents.
  • Personal ownership and accountability to service delivery and results.
  • Communication and local enabling of corporate objectives and priorities.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.


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