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Lead Technician Coordinator

3 months ago

Steinbach, Manitoba, Canada Enns Brothers Full time

Service Department Supervisor - Enns Brothers

We are looking for a skilled Service Department Supervisor to become a vital part of our energetic service team at Enns Brothers. In this role, you will be responsible for managing the daily functions of the Service Department, ensuring smooth operations, maintaining tools and equipment, and assisting the team in providing outstanding service to our clients.

  • Oversee daily workshop operations to boost efficiency and maintain quality benchmarks
  • Delegate responsibilities according to technician skills and job requirements
  • Follow Service Department guidelines for uniform and effective execution
  • Emphasize employee safety and adherence to health and safety standards
  • Conduct routine maintenance on tools, machinery, and workspaces
  • Mentor new technicians and support their career advancement
  • Provide technical support to service advisors for precise estimates and customer questions
  • Participate in employee training and development under the direction of the Service Manager
  • Work collaboratively with Parts and Sales teams to enhance operational efficiency

Essential Skills

  • Understanding of technical documentation and research techniques
  • Strong analytical and problem-solving capabilities
  • Effective management of processes
  • Excellent organizational and time management skills
  • Experience in guiding and mentoring team members
  • Proficiency in Microsoft Office Suite
  • Exceptional customer service skills

Required Experience

  • High school diploma or equivalent qualification
  • 2-5 years of experience in a dynamic Service Department
  • Supervisory experience is a plus
  • Familiarity with agricultural operations
  • Journeyman technician certification is advantageous
  • Valid driver's license with a clean driving history

Become a part of our team of dedicated professionals at Enns Brothers, where we strive to deliver exceptional service and quality products to our esteemed customers every day.