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Technical Support Specialist
2 months ago
We are seeking a skilled Technical Support Agent to join our team at Tech Edge Ltd. As a Technical Support Agent, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.
Key Responsibilities- Technical Support: Respond to users experiencing difficulties with computer systems, providing solutions and advice to resolve technical issues.
- Problem-Solving: Consult user guides, technical manuals, and other documents to research and implement solutions to technical problems.
- Training and Development: Provide training and guidance to users to help them overcome technical difficulties.
- Log Maintenance: Maintain a problems and solutions log for use by other technical support analysts.
- Software Development: Participate in the redesign of applications and other software to improve user experience.
- Network Support: Provide business systems, network, and Internet support to users experiencing technical difficulties.
- Troubleshooting: Troubleshoot and resolve technical problems in a timely and efficient manner.
- Education: Other trades certificate or diploma.
- Experience: 1 year to less than 2 years of experience in a technical support role.
- Language: English.
- Work Hours: 30 hours per week.