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Flight Operations Coordinator
2 months ago
Job Summary:
We are seeking a highly skilled and customer-focused Customer Service Ambassador to join our team at PAL Aerospace. As a key member of our operations team, you will be responsible for providing exceptional customer service to our passengers and ensuring a smooth and safe travel experience.
Key Responsibilities:
- Assist customers through all phases of their booking, flight check-in, and aircraft boarding and deplaning processes in accordance with our customer service policies and procedures.
- Responsible for the safe movement of our passengers to and from our aircraft and provide any extra assistance when required.
- Provide outstanding customer service to our customers, responding to their needs and concerns in a professional and courteous manner.
- Work closely with our operations team to ensure seamless execution of flights and provide support as needed.
- Administer duties and reporting in relation to the operations of our charter flights.
- Other duties as assigned.
Requirements:
- A minimum of 2 years' experience in providing customer service in a fast-paced environment.
- The ability to speak French is an asset.
- Exceptional customer service skills, with the ability to remain calm and composed under pressure.
- Excellent written and oral communication skills, as well as excellent problem-solving skills.
- Ability to work independently and in a team environment.
- Flexibility to work all shifts and adapt to fluctuations in shift times due to operational and unforeseen situations.
What We Offer:
- Competitive pay.
- Comprehensive health benefits, including medical, dental, vision, and life insurance.
- Defined Contribution Pension Plan.
- Employee Stock Purchase Plan.
- Employee Tuition Assistance Program.
- Employee and Family Assistance Programs.
- Personal travel privileges with PAL and interline agreements with multiple airlines.
- Industry discounts.
About Us:
PAL Aerospace is committed to fostering an inclusive work environment that celebrates and encourages diversity, equity, and inclusion. We recognize and support the unique contributions and perspectives of our employees and strive to create a workplace that is welcoming and inclusive for all.
