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Sales Development Representative

2 months ago

Brampton, Ontario, Canada Almag Aluminum Full time
About the Role

As an Inside Sales Representative at Almag Aluminum, you will play a critical role in driving sales growth and customer satisfaction. This position requires a strong understanding of business operations, excellent communication skills, and the ability to work effectively in a team environment.

Key Responsibilities
  • Establish and Maintain Customer Relationships

Develop and maintain strong relationships with assigned accounts, understanding their business needs and providing tailored solutions to drive sales growth.

Coordinate Sales and Service Activities

Work closely with Outside Sales Representatives to maximize sales penetration by account, ensuring seamless coordination of sales and service activities.

Practice Consultative Selling Techniques

Utilize Solution Selling techniques to provide value-added solutions to customers, driving sales growth and customer satisfaction.

Update CRM and Utilize Sales Tools

Accurately update CRM with relevant information gathered from client contacts, utilizing sales tools to ensure effective sales management.

Respond to Customer Requests

Promptly and accurately respond to customer requests for information and pricing, providing exceptional customer service.

Collaborate with Engineering and Production

Work closely with Engineering and Production teams to suggest design changes and improve extrudability, assembly, function, and price.

Report on Quality and Market Trends

Provide regular reports on quality requirements, market trends, and competitive information to inform business decisions.

Manage Orders and Credit

Receive, input, and expedite orders accurately and in a timely manner, providing requested information to the Credit Department.

Provide Outstanding Customer Service

Work directly with Production staff to provide exceptional customer service, ensuring customer satisfaction and loyalty.

Comply with Quality Policies

Adhere to all quality-related policies, procedures, and system requirements, ensuring compliance and continuous improvement.

Requirements
  • Education and Experience

Post-secondary education with mathematical, business, quality, and technical training, or relevant business experience.

Technical Skills

Strong understanding of computers, measurements, tolerances, basic geometry, and the ability to read blueprints.

Communication and Interpersonal Skills

Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.

Time Management and Organization

Good time management and organizational skills, with the ability to prioritize tasks and meet deadlines.

Language Skills

Strong command of English, both written and oral.