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Training Team Manager

2 months ago

Toronto, Ontario, Canada Lifemark Full time
Job Summary

We are seeking a highly skilled and experienced Training Team Manager to join our team at Lifemark. As a key member of our Rehabilitation Services team, you will be responsible for training and mentoring our Rehabilitation Service Specialists to ensure they have the skills and knowledge needed to provide high-quality services to our clients.

Key Responsibilities
  • Program Management
    • Develop and implement a robust and standardized training schedule for new Rehabilitation Service Specialists
    • Provide management support to Rehabilitation Service Specialists during the initial onboarding and training period
    • Review and approve all Rehabilitation Plans and Closure Reports for completeness, accuracy, and alignment to program objectives
    • Regularly audit Participant files for quality assurance purposes, ensuring services are provided within the scope of the contract and meet quality standards
    • Track and analyze team performance against contract Service Standards, Participant outcomes, and Participant experiences using scheduled and ad-hoc reports
    • Develop and implement action plans to address performance gaps
  • Leadership & People Management
    • Support Rehabilitation Service Specialists to ensure timely, high-quality, and Participant-centered services are provided within service standards
    • Participate in recruitment, selection, and training of new staff as appropriate
    • Provide daily mentorship and coaching to new Rehabilitation Service Specialists to promote quality and consistency in care
    • Conduct weekly team meetings to review complex files and files at risk for suboptimal outcome
    • Meet with Rehabilitation Service Specialists regularly to develop strategies for continuous improvement within the program
    • Provide written feedback to Rehabilitation Service Specialists and Rehabilitation Service Specialist Training Team Managers on Rehabilitation Service Specialist learning of training materials and any gaps in knowledge that need to be addressed
  • Stakeholder Engagement & Partnerships
    • Work collaboratively with Rehabilitation Service Leadership and other Lifemark departments to share feedback on Rehabilitation Service Specialist training needs and provide recommendations for process improvements
    • Represent the Rehabilitation Service team in Learning and Development team meetings and act as a Subject Matter Expert for content creation as appropriate
  • Case Management
    • Conduct direct service work, which may include Initial Intake Interviews, development of Rehabilitation Plans, implementation/monitoring of Rehabilitation Plans, and completing some vocational services as appropriate
Qualifications
  • Bilingual (French/English)
  • High level of written and spoken proficiency in French is required
  • Excellent relationship building, communication, problem-solving, and analytical skills, ability to resolve complex issues or problems surfaced by partners and/or the internal team
  • Minimum one year's experience leading and supervising people
  • A current health professional designation (i.e. Social Work, Kinesiology, Occupational Therapy), Certified Vocational Rehabilitation Professional (CVRP), or a Certified Vocational Rehabilitation Services Professional – Fellow (CVRP – F)
  • Minimum of five years' experience in the direct provision of medical, psycho-social, or vocational rehabilitation services (or a combination thereof), including the following:
  • Minimum two years' experience in disability management and/or case management of rehabilitation services
  • Employment conditional on obtaining federal Reliability Status security clearance