Operations Management Specialist

1 week ago

Langley, British Columbia, Canada The Universal Group Full time

Are you a detail-oriented professional who is passionate about supporting the Traffic Management Plan team and contributing to making our roads a safer place?

The Universal Group, a leading provider of traffic control services, traffic management planning, and related solutions, has an exciting opportunity for a Planning Services Manager to join our Traffic Planning team.

As a Planning Services Manager, you will play a critical role in providing strategic guidance and direction to ensure the fulfillment of client requirements, consistent delivery of exceptional customer service, and mentorship to the planning services team.

This role involves overseeing team operations, fostering strong relationships with contractors and clients, managing projects effectively, and maintaining compliance with policies and procedures.

Key Responsibilities:

  • Team Management and Leadership: Ensure all team members have the support and resources to meet daily output requirements.
  • Ensure the planning department is compliant and a leader in the industry; following policies and procedures, and staying up to date with changes and trends in the industry.
  • Relationship Building: Build and maintain contractor relationships, communicate with clients to assess their needs, and resolve contractor issues promptly.
  • Project Management and Coordination: Manage the estimation process, working closely with the sales team to ensure accurate and competitive submissions.
  • Administrative and Communication: Oversee department operations within company software, such as Hubspot, and ensure seamless communication with stakeholders.

Requirements:

  • Five years of previous management experience.
  • Proficient in Microsoft Office/Google Office Suite.
  • Traffic control, Security Industry, or Construction background preferred.

What We Offer:

  • An amazing culture where you will feel supported and recognized for your work.
  • Extended Medical, Vision, and Dental benefits after the probationary period.

Our Commitment to Diversity:

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

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