Client Support Specialist

4 weeks ago

Newmarket, Ontario, Canada Black Youth Can Full time

LOCATION: Newmarket, York Region, ON - York Region South Simcoe Supportive Housing Program

COMPENSATION: $53,630 – $65,589 Annually Prorated

CONTRACT DURATION: 14 Months

Black Youth Can is a dedicated organization committed to empowering youth facing various challenges, including mental health issues, substance use, and socio-economic barriers. We are seeking a Case Manager to join our team on a full-time contract basis.

Position Overview:

As a Case Manager, you will operate both independently and collaboratively within a team to create a robust support network for clients experiencing mental health challenges, addiction issues, and physical health concerns. Your role will focus on empowering clients, enhancing their independence, dignity, and self-worth in a secure environment. You will provide direct assistance in daily living, crisis intervention, and facilitate connections to essential community services tailored to individual needs.

Key Responsibilities:

  • Formulate personalized support and recovery plans by identifying client priorities and goals in collaboration with clients and other professionals.
  • Encourage personal empowerment through coaching and mentoring, assisting clients in daily living activities and life skills development, including hygiene, medication management, and budgeting.
  • Establish and manage a comprehensive support network that includes social, medical, and community resources, developing coordinated care plans as necessary.
  • Provide crisis intervention and assist clients in creating effective crisis management plans.
  • Represent the program and the organization professionally, promoting services to clients, families, and external agencies.
  • Facilitate conflict resolution among residents and provide follow-up to ensure resolution.
  • Engage in planning and executing events to address clients' social needs and reduce isolation.
  • Maintain accurate records and statistics, ensuring compliance with established procedures.
  • Collaborate with team members to enhance program delivery, identify service gaps, and participate in meetings and planning initiatives.

Qualifications:

Essential:

  • A relevant degree in human services with a strong understanding of recovery and psychosocial rehabilitation principles, along with a minimum of three years of experience with the target population.
  • Familiarity with concurrent disorders and harm reduction strategies.
  • Insight into the challenges faced by adults with mental health issues, addiction, and homelessness.
  • Ability to foster therapeutic relationships and negotiate client goals effectively.
  • Knowledge of local community resources and professional services available to clients.
  • Experience working collaboratively within a professional team.
  • Valid driver's license and comfort with client transportation.
  • Strong interpersonal, communication, and counseling skills.
  • Proficient in crisis intervention, advocacy, and problem-solving.
  • Computer literacy for maintaining records and statistical data.
  • Excellent organizational and time management skills.

Preferred:

  • Physical capability to perform demanding tasks.
  • Willingness to travel frequently to various program sites.
  • Understanding of cultural competency and anti-oppression frameworks.
  • Experience reflecting the diverse backgrounds of the client population is an asset.
What We Offer:
  • Access to a 24/7 Employee Assistance Program.
  • Year-round e-learning opportunities.
  • Additional paid personal and sick days.
  • Professional development budget to support career growth.
  • Corporate gym membership discounts.
  • Access to a comprehensive corporate discount program.
  • Unlimited diversity, equity, and inclusion training opportunities.
Our Commitment to Diversity and Inclusion:

Black Youth Can is committed to fostering an inclusive environment that values diversity and encourages growth and change. We believe in the potential of every individual and strive to reflect the diversity of the communities we serve in our workforce. We welcome applicants from all backgrounds and encourage those who may not meet every qualification to apply.

Note: A satisfactory vulnerable sector check is required.

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