Customer Service Representative

6 hours ago


Calgary, Alberta, Canada AutoCanada Full time

Customer Service Representative

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team at AutoCanada. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

Key Responsibilities:

  • Answer customer calls and provide answers to questions related to their insurance claims
  • Make outbound calls to customers to schedule appointments for estimates and repairs
  • Provide status updates to customers via phone
  • Assist with customer appointment check-ins and deliveries
  • Update internal systems with accurate and detailed notes
  • Provide in-person customer service and assist with office work

Requirements:

  • High School Diploma
  • Experience in customer service or sales, preferably in the automotive industry
  • Strong organizational and time management skills
  • Valid driver's license and safe driving history
  • Excellent verbal and written communication skills
  • French is an asset

About Us:

DCCHail is a growing team with opportunities for career advancement. We are committed to providing exceptional customer service and building strong relationships with our clients.



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