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Technical Support Engineer

2 months ago

Mississauga, Ontario, Canada Trexo Robotics Inc. Full time

About Trexo Robotics Inc.

Trexo Robotics Inc. is a pioneering company in the field of robotics, dedicated to developing innovative solutions for mobility and accessibility. Our mission is to empower individuals with movement disorders to regain their independence and live fulfilling lives.

Job Summary

We are seeking a highly skilled and experienced IT Support Specialist to join our team. As a key member of our technical staff, you will be responsible for ensuring the seamless operation of our IT infrastructure, driving automation, and providing top-notch technical support to our employees.

Key Responsibilities

  • Install and configure computer hardware, software, systems, networks, printers, and scanners in our office and for remote employees.
  • Support business operations by managing and setting up automations using no-code tools like Zapier or scripting languages like JavaScript.
  • Monitor and maintain computer systems and networks, responding promptly to service issues and requests.
  • Provide technical support and training for various software tools across the company, both in-person and online.
  • Manage accounts across multiple platforms and tools, including setting up accounts for new users and assisting with employee onboarding and offboarding.
  • Assist the engineering team in cloud and local infrastructure for automated testing, CI/CD.
  • Manage Google Drive file storage, including access control.
  • Provide guidance and best practices on IT services to end-users.
  • Test and evaluate new technologies that may be beneficial to the company.

Requirements

  • 2+ years of experience in IT support, HelpDesk, or basic system administration.
  • College/University degree in Computer Science, Information Systems, or a related field.
  • Technical proficiency in installing, configuring, and troubleshooting hardware and software, including rackmount servers.
  • Experience with setting up and managing work environments/OS, including Linux, Windows, and macOS.
  • Strong understanding of network protocols and systems.
  • Working knowledge of Local Area Networks (LAN) and Wide Area Networks (WAN).
  • Experience with platforms integrations for workflow automation, ideally with Zapier.
  • Competence in JavaScript, Python, or Bash scripting; frontend development experience is beneficial.
  • Experience with cloud services such as AWS, Azure, GCP.
  • Experience with databases and query language such as SQL.
  • Experience with soldering.

What We Offer

  • A dynamic and innovative work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.
  • A dog-friendly office environment.
  • Snacks and refreshments in the office.