Customer Service Representative

1 month ago


Fort Saskatchewan, Alberta, Canada City of Fort Saskatchewan Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. In this role, you will provide exceptional service to our patrons, ensuring a welcoming and inclusive environment for all individuals and groups.

Key Responsibilities
  • Welcome and provide exceptional customer service to patrons.
  • Identify customer needs and recommend appropriate services.
  • Answer phones, emails, and provide accurate information for all inquiries.
  • Receive admission fees, retail sales, balance cash at the end of shift, and prepare deposits.
  • Complete registration process for memberships, courses, and fitness services.
  • Sell event tickets to customers in person or by phone using TicketPro software.
  • Record admissions to DCC programs and drop-in services.
  • Work box office for Shell Theatre events and sell and reconcile merchandise.
  • Provide facility tours when requested.
Requirements

A minimum of a High School Diploma is required. Candidates must have excellent customer service, cash handling, and computer skills, with knowledge of programs and services provided by the city. Intelli Leisure and TicketPro software training is considered an asset. Direct work experience in customer service and cash handling transactions is required. The successful candidate must possess an Intermediate First Aid Certificate with Level CPR-C. Proficiency with Microsoft Office Suite 365 and the ability to work with a variety of people and multitask is essential. The successful candidate will have a positive work attitude and possess exceptional interpersonal and attention to detail skills.

This position is within the scope of C.U.P.E. Local 30, and as such, you will be required to adhere to the articles contained within the Collective Agreement.

Hours of Work: Varying weekday morning, evening, and weekend shifts based on operational need.

Fort Saskatchewan is a vibrant economic and cultural hub located in Treaty 6 Territory and Métis Nation of Alberta District 11, just 15 minutes northeast of Edmonton. The City of Fort Saskatchewan proudly manages recreation, culture, and historic amenities, including a performing arts theatre and a fitness centre within the Dow Centennial Centre and the historic 1875-1885 NWMP Fort Representation in the heart of downtown.

The City of Fort Saskatchewan believes in diversity and inclusion and is working toward creating a city where all residents are respected and have a sense of belonging.



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