Customer Service Representative
3 weeks ago
The Call Centre Operator serves as a vital connection between clients and the support teams, ensuring the delivery of timely and effective customer-oriented service. The role encompasses a range of responsibilities related to administrative tasks, scheduling, and the management of service requests.
Key Responsibilities:- Coordinate non-urgent transport appointments with assigned service partners.
- Inform nursing and call centre teams of any schedule modifications or delays.
- Generate and manage various reports as directed by management.
- Handle phone calls and email communications in a professional and courteous manner.
- Perform additional tasks as required.
- Exhibit active customer engagement and maintain visibility and open-mindedness.
- Provide professional assistance to facility staff, internal and external clients, and suppliers.
- Foster a team-oriented environment, ensuring effective communication and accountability while maintaining confidentiality and integrity.
- Oversee and enhance the daily office operations, including payroll input.
- Answer incoming calls using established phone etiquette to accurately direct calls to the appropriate service areas.
- Cultivate and maintain strong relationships and communication with the hospital/facility to ensure high-quality service delivery.
- Adhere to organizational, departmental, and Human Resources policies and procedures, while staying informed about current regulatory agency requirements.
- Engage in continuous learning and actively contribute feedback on best practices.
- Preferred post-secondary education or relevant experience in a similar role.
- Proficient computer skills with a typing speed of at least 40 wpm, particularly in Microsoft Office applications (Excel, Word, PowerPoint), Meditech, and Internet navigation.
- Familiarity with computerized maintenance management systems, including the ability to generate work orders.
- Experience in purchasing and supply chain management is advantageous.
- Strong organizational skills with the ability to adapt to shift changes.
- Capability to maintain focus in high-pressure situations.
- Exceptional customer service skills, both verbal and written.
- Self-motivated and capable of working independently with minimal supervision.
- Reliability and versatility within a multidisciplinary team environment.
- Experience in a healthcare setting and knowledge of medical terminology is beneficial.
- Must meet the physical demands of the role.
- A satisfactory employment and attendance record is required.
Hours: Flexible shifts, including weekdays and weekends, subject to operational needs.
Salary: Competitive hourly rate.
Reference: REF828F
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