Learning Support Coordinator

4 days ago

Victoria, British Columbia, Canada Camosun College Full time
Job Description

Camosun College is seeking a highly skilled and compassionate Accessible Learning Assistant to join our team. As a key member of our student services department, you will play a vital role in providing exceptional support to students with diverse needs.

Key Responsibilities:
  • Provide reception and student support assistance, utilizing specialized knowledge and diplomacy to handle sensitive and confidential situations.
  • Create a welcoming and inclusive atmosphere at reception, fostering positive relationships with students from diverse backgrounds.
  • Conduct initial assessments of students' needs for accessible learning support services, booking appointments and making referrals as necessary.
  • Manage calendars, booking appointments and departmental activities with precision and attention to detail.
  • Employ a professional, non-judgmental approach to support students with challenging behaviors, mental health issues, physical disabilities, and diverse cultural backgrounds.
  • Respond to and redirect email, voicemail, and TTY messages with care and efficiency.
  • Provide information on educational supports and accommodations available to students with disabilities.
  • Answer internal and external inquiries, resolving concerns and referring to other sources as needed.
  • Prepare and complete a range of documents, forms, and correspondence with accuracy and attention to detail.
  • Enter data into various databases and tracking systems, assisting with reports and statistical analysis.
  • Assist with maintaining career resource libraries, adaptive equipment inventory, and student resources.
  • Support faculty in scheduling and advertising workshops and courses.
  • Contribute to special projects and events, utilizing database, spreadsheet, and presentation software.
  • Perform a range of clerical duties, including data entry, photocopying, and mail distribution.
  • Maintain secure and confidential files, adhering to professional standards.
Qualifications:
  • Two-year diploma in Secretarial, Office Administration, or Human Services, plus three years of relevant reception and clerical experience.
  • Direct experience in student services, working with students from diverse backgrounds and with disabilities.
  • Exceptional interpersonal communication skills, with a proven client service orientation.
  • Ability to work positively in a team, adapt to changing situations, and exercise sound judgment.
  • Advanced skill in using Microsoft Office applications.
Camcosun College Values:
  • Fostering and nurturing relationships is at the core of everything we do.
  • We all have a role to play in promoting and supporting students – directly or indirectly – contributing to their success, education, and transition.
  • Inclusion and respect align with Camosun's traditions of lifelong learning and positive, supportive experiences for all.

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