Customer Service Representative
1 month ago
This is a remote position that requires strong communication skills and the ability to work independently.
The Call Center Agent will be responsible for managing a high volume of incoming and outgoing calls, converting them to leads, and later to towing jobs.
Key Responsibilities:
- Answering inbound calls and providing excellent customer service
- Converting calls to leads and towing jobs
- Working in a fast-paced environment with multiple priorities
Requirements:
Computer SpecificationsMinimum Intel Specs:
- Processor: Core i7 8th generation (and above)
- RAM: Minimum of 12 GB
- Storage: 128 GB SSD or higher
- Graphics: 2 GB graphics memory
Minimum AMD Specs:
- Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
- RAM: Minimum of 12 GB
- Storage: 128 GB SSD or higher
- Graphics: 2 GB graphics memory
Macintosh Specs:
- Processor: Core i7/ i5 / M1/ M2
- RAM: Minimum of 12 GB
- Storage: 128 GB SSD or higher
- Graphics: 2 GB graphics memory
Main Internet Speed Requirement:
- Jitter: below 10ms
- Latency: below 160ms
- Upload: more than 25mbps
- Download: more than 40 mbps
Power Backup:
- A reliable power backup that could sustain a minimum of 8 hours (full shift)
Internet Backup:
- Jitter: below 10ms
- Latency: below 160ms
- Upload: minimum of 25mbps
- Download: minimum of 25mbps
Work Conditions:
- Full Time Remote
- Pacific Time Zone
- Weekly Payout
- Salary ($ 12.00 USD/hr + bonus/incentives)
- Shift-based — in a Call Center that works 24/7
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