Customer Service Representative

1 month ago


Calgary, Alberta, Canada 24 Hours Group Full time
Job Title: Call Center Agent

This is a remote position that requires strong communication skills and the ability to work independently.

The Call Center Agent will be responsible for managing a high volume of incoming and outgoing calls, converting them to leads, and later to towing jobs.

Key Responsibilities:

  • Answering inbound calls and providing excellent customer service
  • Converting calls to leads and towing jobs
  • Working in a fast-paced environment with multiple priorities

Requirements:

Computer Specifications

Minimum Intel Specs:

  • Processor: Core i7 8th generation (and above)
  • RAM: Minimum of 12 GB
  • Storage: 128 GB SSD or higher
  • Graphics: 2 GB graphics memory

Minimum AMD Specs:

  • Processor: AMD Ryzen 5,7,9 (Minimum series 3600)
  • RAM: Minimum of 12 GB
  • Storage: 128 GB SSD or higher
  • Graphics: 2 GB graphics memory

Macintosh Specs:

  • Processor: Core i7/ i5 / M1/ M2
  • RAM: Minimum of 12 GB
  • Storage: 128 GB SSD or higher
  • Graphics: 2 GB graphics memory

Main Internet Speed Requirement:

  • Jitter: below 10ms
  • Latency: below 160ms
  • Upload: more than 25mbps
  • Download: more than 40 mbps

Power Backup:

  • A reliable power backup that could sustain a minimum of 8 hours (full shift)

Internet Backup:

  • Jitter: below 10ms
  • Latency: below 160ms
  • Upload: minimum of 25mbps
  • Download: minimum of 25mbps

Work Conditions:

  • Full Time Remote
  • Pacific Time Zone
  • Weekly Payout
  • Salary ($ 12.00 USD/hr + bonus/incentives)
  • Shift-based — in a Call Center that works 24/7


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