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Senior Pega Platform Developer, Operations

2 months ago


Toronto, Ontario, Canada Sun Life Financial Full time
Job Summary

We are seeking a highly skilled Pega Lead Software Engineer, Operations to join our Applications Operations and Services (AOS) Pega Support Team. This role requires a seasoned System Administrator with strong technical and problem-solving skills to support our Pega Platform.

Main Responsibilities
  • Provide ongoing support of Pega applications, including responding to production and non-production incidents, completing service requests, providing problem analysis and resolution, escalation, and reporting as necessary.
  • Identify opportunities and participate in application stability, upgrade, and business continuity initiatives.
  • Mentor and share your experience and expertise with colleagues.
  • Assess application performance and along with client feedback, provide recommendations on configuration and design changes to achieve positive results.
  • Apply analysis skills to understand and assess the impact of infrastructure and technical changes within the environment.
  • Provide development and infrastructure estimates at various levels of a project to match architectural solution, including assistance in business case creation.
Requirements
  • Exceptional problem-solving skills.
  • Certification and/or working experience with Pega Platform version 8 and higher. Strong preference will be given to candidates with a CSSA or LSA designation.
  • 5+ years of demonstrated application and production support experience.
  • Ability to work independently as well as being a strong team player with the ability to work effectively in a multi-site environment.
  • Strong working background with client-server environments.
  • Experience with relational databases (SQL Server, Oracle) or similar database technologies.
  • Experience with technologies such as Red Hat Enterprise Linux 7, Java, Kubernetes, and OpenShift.
  • Experience using analytical tools such as Splunk, Pega Diagnostic Cloud, CloudWatch.
  • Excellent organizational skills with the ability to prioritize and manage tasks efficiently.
  • Excellent verbal and written communications skills.
  • Experience with System Development Life Cycle and Agile Methodologies.
  • Candidates should have a degree in Computer Science, related technology degree/diploma, or equivalent experience.
Preferred Qualifications
  • Background with ITIL Change Management and Release Management process.
  • Experience with source code management tools.
  • Experience with the Filenet P8 suite of tools.
What We Offer
  • A hybrid work environment that allows you to choose where you work, at home or in the office.
  • A competitive salary range of $82,000 - $120,000.
  • A comprehensive benefits package, including pension, stock, and savings programs.
  • Opportunities for career growth and professional development.
  • A dynamic and inclusive work environment that values diversity and inclusion.