Lead Supervisor I

3 weeks ago

Ottawa, Ontario, Canada Tapestry Full time
Job Description

Job Title: Lead Supervisor I

Job Summary:

The Lead Supervisor I is a key member of our store team, responsible for driving sales and operational excellence in our retail environment. This role requires a strong leader who can motivate and develop a high-performing team, while also ensuring exceptional customer service and store operations.

Key Responsibilities:

  • Sales and Service:
    • Develop and implement sales strategies to drive revenue growth and meet sales targets
    • Lead and motivate the sales team to deliver exceptional customer service and meet sales goals
    • Monitor and analyze sales data to identify trends and areas for improvement
  • Operations:
    • Oversee daily store operations, including inventory management, visual merchandising, and store maintenance
    • Ensure compliance with company policies and procedures, including safety and security protocols
    • Collaborate with the store management team to achieve business objectives and improve store performance
  • Team Development:
    • Recruit, train, and develop a high-performing team of sales associates and supervisors
    • Provide coaching and feedback to team members to improve performance and achieve goals
    • Identify and develop future leaders within the team
  • Customer Focus:
    • Develop and implement customer service strategies to drive customer loyalty and retention
    • Monitor and analyze customer feedback to identify areas for improvement
    • Collaborate with the store management team to develop and implement customer-centric initiatives

Requirements:

  • 1-3 years of retail experience, preferably in a luxury retail environment
  • Strong leadership and management skills, with the ability to motivate and develop a high-performing team
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues
  • Ability to analyze data and make informed business decisions
  • Strong problem-solving and conflict resolution skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Competencies:

  • Drive for Results: Can be counted on to exceed goals successfully
  • Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers
  • Creativity: Comes up with a lot of new and unique ideas
  • Interpersonal Savvy: Relates well to all kinds of people up, down, and sideways
  • Learning on the Fly: Learns quickly when facing new problems
  • Perseverance: Pursues everything with energy, drive, and a need to finish
  • Dealing with Ambiguity: Can effectively cope with change
  • Strategic Agility: Sees ahead clearly and can anticipate future consequences and trends accurately
  • Building Effective Teams: Blends people into teams when needed and creates strong morale and spirit in the team
  • Managerial Courage: Doesn't hold back anything that needs to be said and provides current, direct, complete, and actionable positive and corrective feedback to others

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