Automotive Service Manager

2 weeks ago

Maple Ridge, British Columbia, Canada AutoCanada Full time

Job Summary:

The Service Manager is a key leadership role responsible for the efficient operation of the dealership's Service Department. This position requires a customer-focused individual who can effectively manage a team to achieve sales objectives and maintain high customer satisfaction levels.

Key Responsibilities:

  • Oversee team members performing vehicle inspections, preparing reports, and assisting with job duties as needed.
  • Effectively organize and manage team members, including technicians, advisors, and other Service Team Members, to ensure key objectives and service goals are achieved.
  • Own creating an exceptional customer service experience by maintaining customer relationships, ensuring repeat customers, and delivering quality service.
  • Hire, train, and manage employees to ensure a high-performing team.
  • Focus on customer retention by building quality relationships with guests and team members alike.
  • Work diligently to uphold OEM standards while protecting company and customer interests.
  • Set up and maintain service desk operations, including managing service desk team members and evaluating desk efficiency.
  • Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service.
  • Monitor department operations and client concerns to define patterns and work to improve efficiency.
  • Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
  • Control department budgets and other expenses.
  • Demonstrate and champion a healthy and safe work environment.

Requirements:

  • Completed a related post-secondary program and/or training courses would be valuable.
  • 5 years of experience in an automotive dealership Service Department.
  • 3-5 years of management experience.
  • Working knowledge of industry standards and practices, including product details and company services offered.
  • A provincially recognized Journeyman Automotive Mechanic Certificate is an asset.
  • Experience with service applications with ADP/CDK, including dispatch, also considered an asset.
  • A valid driver's license and a safe driving history.
  • Ability to train, coach, direct, and encourage technicians, advisors, and shop foremen.
  • Excellent communication and organizational skills.

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