Production Print Service Specialist

3 months ago

Montreal, Quebec, Canada Konica Minolta Full time
Overview

Become a Key Player as a Production Print Service Specialist

Are you dedicated to delivering exceptional technical assistance and resolving challenges in the production print sector? We are looking for a talented Production Print Service Specialist to join our dynamic team. If you excel in a high-energy, innovative environment and have a knack for troubleshooting, we would be eager to connect with you.

Core Values: Open Communication. Customer Focused. Innovative. Passionate. Inclusive & Collaborative. Accountable.

Responsibilities

- Execute on-site maintenance and repairs for production printing equipment.

- Identify and rectify technical problems swiftly to reduce production interruptions.

- Perform routine inspections and apply preventive maintenance strategies.

- Set up, configure, and fine-tune production printing machinery for peak performance.

- Work closely with clients, providing outstanding service and support.

- Conduct on-site service for multifunction printers (MFPs).

- Manage parts and service calls while maintaining accurate records to meet performance targets.

- Commit to learning new technologies, keeping precise records, and assisting team members as needed.

- 10% - Lead referrals, assist with customer evaluations and solution design.

- 90% - Troubleshooting and customer support.

- Seek opportunities to enhance territory parts budget and inventory management.

- Undertake additional relevant tasks as assigned by management.

Qualifications

- Proven experience in servicing and repairing production printing machinery.

- Skilled in mechanical and electrical troubleshooting within a production print context.

- Familiar with various production print technologies and systems.

- Excellent communication abilities and a strong customer service focus.

- Capable of working independently and adapting to diverse client settings.

Network Skills:
- Installation and troubleshooting of basic printing and scanning solutions.

- Proficient in Microsoft OS peer-to-peer and client-server environments.

- Familiar with printing from common business applications.

Solutions Knowledge: Basic understanding of the solutions portfolio.

Product Knowledge: Strong working knowledge and certification of production systems.

Color Skills: Familiarity with calibration and RIP configurations.

Communication Skills: Excellent verbal, written, and interpersonal skills.

Mentoring and Instruction: 10% - based on technical expertise.

Pre/Post Consulting Ability: Moderate.

Working Directions: Requires limited assistance for more complex issues.

Must be positive, outgoing, self-motivated, and committed to fostering strong customer relationships.

Willingness to travel as required. Candidates must maintain valid travel documentation at their own expense.

Must have a personal vehicle and valid insurance with appropriate coverage, along with a valid driver's license in good standing.

Availability for standby and after-hours work may be necessary.

Training may involve after-hours travel and overnight stays, including weekends.

Perform other relevant duties as assigned by management.

Why Join Us?

- Opportunity to engage with cutting-edge production print technology.

- Competitive salary and comprehensive benefits package.

- Supportive and collaborative team atmosphere.

- Continuous learning and professional development opportunities.

- Contribute to the success of a leading industry player.

If you are ready to enhance your skills in the vibrant field of production print technology, we encourage you to consider this opportunity to become an essential member of our team, driving excellence and innovation in the production print domain.

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