Plumbing Sales Lead

2 months ago

Golden Horseshoe, Canada EMCO Corporation Full time
Job Description

Job Title: Plumbing Sales Lead

Job Summary:

We are seeking a highly motivated and customer-focused Plumbing Sales Lead to join our team at EMCO Corporation. As a key member of our sales team, you will be responsible for providing exceptional customer service, maintaining a clean and organized counter sales area, and supporting customers with their purchasing needs.

Key Responsibilities:

  • Provide sales support to walk-in customers, answering questions and assisting with product research and recommendations
  • Maintain a clean and organized counter sales area, including merchandising displays and inventory management
  • Enter, pick, and pack sales orders generated at the counter, ensuring accurate and timely processing
  • Support the Inside Sales and Outside Sales functions, providing assistance with customer inquiries and sales growth initiatives
  • Drive sales growth through ownership of counter merchandising, product promotion, and lead generation for the Outside Account Manager
  • Process returns and warranty claims, ensuring compliance with all procedures and providing excellent customer service
  • Navigate and resolve customer concerns and complaints in a professional and timely manner

Requirements:

  • Grade 12 diploma or equivalent; College and/or University degree an asset
  • A minimum of 2 years of experience in customer service or counter sales
  • Outstanding customer service and verbal communication skills
  • Excellent relationship building skills with customers, vendors, and teammates
  • Ability to learn and operate the applicable software system used to process orders
  • Experience working in a fast-paced environment
  • Intermediate math skills with a strong attention to detail
  • Ability to learn how to operate material handling equipment
  • Possess a strong work ethic and a high standard of integrity
  • Ability to work well independently and in a team setting

Preferred Skills:

  • Previous experience with or knowledge of plumbing and building products sold at the Profit Centre
  • Ability to use the Internet as a resource to problem solve and find alternative solutions for customers

Why Work with Us:

EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products. We offer a dynamic and supportive work environment, with opportunities for growth and development. Our team is committed to providing exceptional customer service and supporting each other's success.

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • A supportive and dynamic work environment
  • Professional development opportunities
  • A commitment to diversity, equity, and inclusion

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