Reservations Clerk

3 weeks ago


Fernie, Canada Best Western Fernie Plus Mountain Lodge Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Hotel Front Desk Clerk at Best Western Fernie Plus Mountain Lodge. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing room reservations, and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities
  • Guest Registration and Room Assignments
    • Register arriving guests and assign rooms in a timely and efficient manner
    • Process group arrivals and departures, ensuring all guests are accounted for
  • Reservation Management
    • Take, cancel, and change room reservations as needed
    • Maintain an accurate and up-to-date inventory of vacancies and room assignments
  • Guest Services
    • Provide general information about local points of interest and attractions
    • Process guests' departures, calculate charges, and receive payments
    • Assist guests with special needs and provide exceptional customer service
  • Administrative Tasks
    • Balance cash and complete balance sheets, cash reports, and related forms
    • Perform clerical duties, including faxing, filing, and photocopying
    • Answer telephone calls and relay messages to guests and staff
  • Emergency Procedures
    • Follow established emergency and safety procedures
Requirements
  • No degree, certificate, or diploma required
  • Will train on the job
  • Work setting: Hotel, motel, resort
  • Work language: English
  • Hours: 40 hours per week


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