Contact Center Director
5 days ago
We are seeking an experienced Contact Center Director to lead a team of customer service professionals in a dynamic Global Financial Services company in Montreal. As a key member of our team, you will be responsible for managing a team of 20-25 agents who provide customer and field engineering support.
Key Responsibilities:
- Schedule, coordinate, and manage a team of inbound tele-support agents
- Schedule, coordinate, and manage a small team of Field Repair staff
- Conduct effective resource planning to maximize the productivity of resources (people, technology, etc.)
- Collect and analyze call-center statistics (call time, resolution, general KPI's of the team)
- Hire, coach, and provide training to personnel to maintain high customer service standards
- Monitor and improve ordering, telephone handling, and other procedures
- Evaluate performance with key metrics (accuracy, call-waiting time, etc.)
- Prepare reports for different departments or upper management
Requirements:
- 8+ years of Call Center Management experience
- 8+ years of (field-based) Repair Agent Management experience
- A hardware or appliance-based background, managing agents that go onsite to customer locations to provide troubleshooting
- Solid understanding of reporting and budgeting procedures
- Experience in basic financial analysis (cost-effectiveness, cost-benefit, etc.)
- Proficient in MS Office and call center equipment/software programs
- Bilingual skills a plus, French and English
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Contact Center Director
3 days ago
Montreal, Quebec, Canada Michael Aaron Staffing, LLC Full timeJob Title: Contact Center DirectorWe are seeking a highly skilled Contact Center Director to lead our team of customer support professionals in Montreal. As a key member of our organization, you will be responsible for managing a team of 20-25 agents who provide customer and field engineering support.The ideal candidate will have a strong background in...
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Contact Center Director
2 days ago
Montreal, Quebec, Canada Michael Aaron Staffing, LLC Full timeJob Title: Contact Center DirectorWe are seeking a highly skilled Contact Center Director to lead our team of customer service professionals in Montreal. As a key member of our organization, you will be responsible for managing a team of 20-25 agents who provide customer and field engineering support.Key Responsibilities:Schedule, coordinate, and manage a...
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Contact Center Director
2 days ago
Montreal, Quebec, Canada Michael Aaron Staffing, LLC Full timeJob Title: Contact Center DirectorWe are seeking a highly skilled Contact Center Director to lead our team of customer service professionals in Montreal. As a key member of our organization, you will be responsible for managing a team of 20-25 agents who provide customer and field engineering support.Key Responsibilities:Schedule, coordinate, and manage a...
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Contact Center Operations Manager
5 days ago
Montreal, Quebec, Canada Michael Aaron Staffing, LLC Full timeJob DescriptionWe are seeking a highly skilled Contact Center Director to lead our team at Michael Aaron Staffing, LLC. As a key member of our organization, you will be responsible for overseeing the daily operations of our contact center, ensuring maximum efficiency and cost-effectiveness.Key Responsibilities:Schedule, coordinate, and manage a team of...
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Contact Center Operations Manager
5 days ago
Montreal, Quebec, Canada Michael Aaron Staffing, LLC Full timeJob DescriptionWe are seeking a highly skilled Contact Center Director to lead our team at Michael Aaron Staffing, LLC. As a key member of our organization, you will be responsible for overseeing the daily operations of our contact center, ensuring maximum efficiency and cost-effectiveness.Key Responsibilities:Schedule, coordinate, and manage a team of...
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Contact Center Director
4 days ago
Montreal, Quebec, Canada Michael Aaron Staffing, LLC Full timeJob DescriptionWe are seeking a highly skilled and experienced Contact Center Director to lead our team in Montreal. As a key member of our organization, you will be responsible for managing a team of 20-25 agents who provide customer and field engineering support.Key Responsibilities:Schedule and Coordinate Team Members: Oversee the daily operations of the...
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Contact Center Director
3 days ago
Montreal, Quebec, Canada Michael Aaron Staffing, LLC Full timeJob DescriptionWe are seeking a highly skilled and experienced Contact Center Director to lead our team in Montreal. As a key member of our organization, you will be responsible for managing a team of 20-25 agents who provide customer and field engineering support.Key Responsibilities:Schedule and Coordinate Team Members: Oversee the daily operations of the...
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Contact Center Director
4 days ago
Montreal, Quebec, Canada Michael Aaron Staffing, LLC Full timeJob DescriptionWe are seeking an experienced Contact Center Director to lead our team at Michael Aaron Staffing, LLC. As a key member of our organization, you will be responsible for managing a team of 20-25 agents who provide customer and field engineering support.Key Responsibilities:Schedule and Coordinate Team Members: Oversee the daily operations of a...
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Contact Center Director
3 days ago
Montreal, Quebec, Canada Michael Aaron Staffing, LLC Full timeJob DescriptionWe are seeking an experienced Contact Center Director to lead our team at Michael Aaron Staffing, LLC. As a key member of our organization, you will be responsible for managing a team of 20-25 agents who provide customer and field engineering support.Key Responsibilities:Schedule and Coordinate Team Members: Oversee the daily operations of a...
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Configurator Contact Center
2 weeks ago
Montreal, Quebec, Canada LGS, une Société IBM an IBM Company Full timeAt LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.As a team member, you will play a crucial role in driving major projects that propel our clients' businesses forward and improve people's lives. You will be...
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Contact Center Solutions Architect
1 week ago
Montreal, Quebec, Canada LGS, une Société IBM an IBM Company Full timeAbout the RoleLGS, an IBM Company, is seeking a skilled Contact Center Solutions Architect to join our team. As a key member of our team, you will play a crucial role in driving major projects that propel our clients' businesses forward and improve people's lives.Key ResponsibilitiesTranslate clients' needs into specific application designs for contact...
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Contact Center Solutions Architect
1 week ago
Montreal, Quebec, Canada LGS, une Société IBM an IBM Company Full timeAbout the RoleLGS, an IBM Company, is seeking a skilled Contact Center Solutions Architect to join our team. As a key member of our team, you will play a crucial role in driving major projects that propel our clients' businesses forward and improve people's lives.Key ResponsibilitiesTranslate clients' needs into specific application designs for contact...
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Contact Center Solutions Architect
3 days ago
Montreal, Quebec, Canada LGS, une Société IBM an IBM Company Full timeAbout the RoleWe are seeking a highly skilled Contact Center Solutions Architect to join our team at LGS, an IBM Company. As a key member of our team, you will play a crucial role in designing, developing, and implementing contact center solutions that drive business growth and improve customer experiences.Key ResponsibilitiesTranslate clients' needs into...
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Contact Center Solutions Architect
3 days ago
Montreal, Quebec, Canada LGS, une Société IBM an IBM Company Full timeAbout the RoleWe are seeking a skilled professional to join our team as a Contact Center Solutions Architect. In this role, you will play a crucial part in designing and implementing contact center solutions that drive business growth and improve customer experiences.Key ResponsibilitiesTranslate clients' needs into specific application designs for contact...
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Contact Center Solutions Architect
3 days ago
Montreal, Quebec, Canada LGS, une Société IBM an IBM Company Full timeAbout the RoleWe are seeking a skilled professional to join our team as a Contact Center Solutions Architect. In this role, you will play a crucial part in designing and implementing contact center solutions that drive business growth and improve customer experiences.Key ResponsibilitiesTranslate clients' needs into specific application designs for contact...
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Cloud Contact Center Project Manager
9 hours ago
Montreal, Quebec, Canada Eventus Group Full timeProject Manager for Cloud Contact Center SolutionsWe are seeking a seasoned project manager to lead the delivery of cloud contact center solutions for our enterprise clients. As a trusted advisor, you will be responsible for driving strategy and delivering projects that meet our clients' business needs.Key Responsibilities:Develop and execute project plans...
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Cloud Contact Center Project Manager
6 hours ago
Montreal, Quebec, Canada Eventus Group Full timeProject Manager for Cloud Contact Center SolutionsWe are seeking a seasoned project manager to lead the delivery of cloud contact center solutions for our enterprise clients. As a trusted advisor, you will be responsible for driving strategy and delivering projects that meet our clients' business needs.Key Responsibilities:Develop and execute project plans...
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Cloud Contact Center Project Manager
10 hours ago
Montreal, Quebec, Canada Eventus Group Full timeProject Manager for Cloud Contact Center SolutionsWe are seeking a seasoned project manager to lead our cloud contact center projects. As a trusted adviser to our clients, you will be responsible for delivering industry-leading best practices, concepts, and technologies while ensuring delivery excellence.Key Responsibilities:Create project plans and manage...
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Cloud Contact Center Project Manager
9 hours ago
Montreal, Quebec, Canada Eventus Group Full timeProject Manager for Cloud Contact Center SolutionsWe are seeking a seasoned project manager to lead our cloud contact center projects. As a trusted advisor to our clients, you will be responsible for delivering industry-leading best practices, concepts, and technologies while ensuring delivery excellence.Key Responsibilities:Create project plans and manage...
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Cloud Contact Center Project Manager
7 hours ago
Montreal, Quebec, Canada Eventus Group Full timeProject Manager for Cloud Contact Center SolutionsWe are seeking a seasoned project manager to lead our cloud contact center projects. As a trusted adviser to our clients, you will be responsible for delivering industry-leading best practices, concepts, and technologies while ensuring delivery excellence.Key Responsibilities:Create project plans and manage...