Senior UX Researcher

3 weeks ago

Ottawa, Ontario, Canada Assent Compliance Inc. Full time
Job Title: Senior UX Researcher

Assent Compliance Inc. is seeking a highly skilled Senior UX Researcher to join our Product Design Team. As a key member of our team, you will play a critical role in driving our ability to make data-informed decisions.

Job Summary

We are looking for a seasoned UX Researcher to lead our research efforts and help us better understand our customers' needs and behaviors. You will design and execute research to cultivate understanding and uncover diverse customer behaviors, needs, and motivations.

Key Responsibilities
  • Define research objectives, develop comprehensive research plans, and employ various UX research methodologies including in-depth interviews, usability testing, field studies, and surveys.
  • Analyze and synthesize findings into actionable insights, create and present compelling research deliverables, and mentor non-researchers to enhance their research skills.
  • Collaborate with product managers, designers, and engineers to seamlessly integrate research findings into product development.
  • Establish strong cross-functional relationships and contribute to scaling UX research practices.
  • Advocate for user-centered design and research-driven decision-making across the company.
  • Influence strategic decisions and advocate for user needs.
  • Promote a high-quality research culture and set standards.
  • Lead research initiatives and facilitate workshops.
  • Mentor team members and provide career guidance.
  • Foster a collaborative and inclusive team environment.
  • Communicate vision and strategy effectively to stakeholders.
  • Navigate complex project landscapes with foresight and adaptability.
  • Operate independently and establish strong cross-functional relationships.
  • Champion continuous improvement and innovation.
  • Advocate for the research team within the broader organization.
Requirements
  • 8+ years of experience in UX research with a proven track record in digital products, preferably in a B2B software environment.
  • Bachelor's or Master's in Human-Computer Interaction (HCI), Psychology, Sociology, Anthropology, or related field, or 9+ years of industry experience in software product design for enterprise B2B businesses.
  • Strong portfolio demonstrating expertise in user research methodologies and practices.
  • Experience with research tools such as Dovetail, UXtweak, and Pendo.
  • Excellent leadership, communication, and collaboration skills.
  • Ability to work effectively in a fast-paced, dynamic environment.
  • Experience in mentoring and rallying research teams toward high-quality outputs.
  • Deep understanding of accessibility, usability, and inclusive design practices.
What We Offer
  • Competitive base salary and bonus program.
  • Comprehensive benefits package, including health, dental, and vision insurance.
  • Retirement savings options and professional development opportunities.
  • Flexible work arrangements, including remote work options and flexible hours.
  • Opportunities for growth and advancement within the company.
  • A collaborative and inclusive work environment.

At Assent Compliance Inc., we are committed to growing and sustaining an environment where our team members feel included, valued, and heard. Our diversity and equal opportunity practices are guided and championed by our Diversity and Inclusion Working Group and our Employee Resource Groups (ERGs).

If you require assistance or accommodation throughout any part of the interview and selection process, please contact talent@assent.com and we will be happy to help.

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