Senior Desktop and Mobility Engineering Analyst

5 days ago

Waterloo, Ontario, Canada Sun Life Financial Full time
Job Title: Senior Desktop and Mobility Engineering Analyst

Join Sun Life Financial as a Senior Desktop and Mobility Engineering Analyst and be part of a dynamic team that delivers world-class end-user experiences.

About the Role

We are seeking a highly skilled and experienced IT professional to join our team as a Senior Desktop and Mobility Engineering Analyst. As a key member of our IT team, you will be responsible for designing and delivering scalable, cost-effective, and secure technology solutions for end-user computer platforms and infrastructure services.

Key Responsibilities
  • Design and deliver technology solutions that meet business requirements and align with the global technology roadmap.
  • Manage a suite of desktop applications that extend platform capabilities and ensure they are maintained current with the vendor's product roadmap.
  • Act as a subject matter expert and manage engineering artifacts and roadmaps to identify service improvement opportunities and feature enhancements.
  • Lead the development and validation of solution designs and ensure operational transition through formal and informal knowledge sharing.
  • Develop and maintain design specifications that meet technical, functional, and non-functional requirements.
  • Maintain documentation on all technical services and solutions in compliance with accepted service design standards.
  • Work with operational support teams to collect, analyze, and report on incident and problem data for continuous improvement and capacity management.
Requirements
  • University degree or college diploma in a related discipline or equivalent work experience.
  • Expert understanding of Active Directory and group policy objects and federated services.
  • Experience in desktop management and desktop operating system support.
  • Strong understanding of PC hardware integration processes, procurement, and deployment.
  • Familiarity with Windows Server and eMail and collaboration services.
  • Strong written and verbal communication skills and strong interpersonal skills.
  • General knowledge of networking, servers, storage, and data security concepts.
About Sun Life Financial

Sun Life Financial is a company that values diversity and inclusion. We strive to create a flexible work environment where our employees are empowered to do their best work. We offer a range of flexible work options and are committed to creating a workplace that is inclusive and respectful of all employees.

We are proud to be recognized as a company with a 2023 Most Trusted Executive team by Great Place to Work Canada. We offer a range of benefits and perks, including a hybrid work arrangement, and opportunities for career growth and development.

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