Senior Product Researcher
2 weeks ago
We are seeking a highly skilled Senior Product Researcher to join our team at WillowTree, a leading digital product agency. As a key member of our product and research team, you will play a critical role in shaping the success of our clients and company through your research and mentorship.
Responsibilities- Design and execute end-to-end research using a variety of qualitative and quantitative research methods to inform business and product decisions.
- Collaborate with a cross-functional team of designers, product strategists, and software engineers to build digital products that meet the needs of our clients and their customers.
- Build trust and credibility with clients through empathy and open communication.
- Partner with clients to set research and business goals and resolve any conflicts to ensure the users' best interest.
- Identify important research questions and implement user-centered research methods that translate to digital features and design.
- Draw from a breadth of tools and approaches to investigate UX questions such as user interviews, surveys, ethnographic research, and usability tests.
- Balance quantitative and qualitative research methods to drive product direction and implementation.
- Compile and present findings to stakeholders in a clear, actionable, and compelling way.
- Advocate for research best practices with our clients and across the company.
- Mentor and coach early career researchers on the team.
- Excellent foundation in research methodology: ability to identify a research question and apply the appropriate method for delivering insights and answers.
- Experience designing and executing both quantitative and qualitative user-centered research.
- Training and experience with a variety of research methods (e.g. survey design and analysis, ethnographic research, interviews, usability tests, experimental design, competitive landscapes, secondary research, etc.).
- Experience conducting research in support of digital product development or innovation.
- Ability to apply basic statistical concepts and tests (t-tests, ANOVA, confidence intervals, sampling, generalizability, etc) to analysis.
- Ability to collaborate with a cross-functional or interdisciplinary team, incorporate the broader team into the research process, and contribute to the ideation and product design process.
- Can synthesize complex information and findings into actionable and compelling insights and presentations for both researchers and non-researchers.
- Ability to reframe client concerns into problem statements and research questions.
- Experience managing relationships and being a point of contact for client relationships.
- Ability and desire to mentor, coach, and train team members.
- Formal experience leading and managing teams or individuals with a focus on mentorship and professional development.
- Advanced statistical and modeling skills such as cluster analysis, regression, maxdiff, and conjoint analysis.
- Experience conducting research at a digital product agency.
- You've been part of a growing research practice within a non-academic setting.
- You've shipped products with features based on your research.
We offer a place to be yourself. Our differences, both visible and invisible, benefit our teams, our communities, and the products we craft. That's why WillowTree strives to build a team with diverse backgrounds, skills, and perspectives. You'll work hard here; however, we'll balance that with a culture that supports your growth and cares about your well-being. We're committed to creating an environment of inclusion — a place where every Tree can thrive.
We want you to reach your fullest potential and part of your professional development at WillowTree will include dedicated time to innovate on passion projects and an annual stipend to fund your professional pursuits.
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