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Customer Experience Associate

2 months ago

Longueuil, Quebec, Canada TD Bank Full time
Job Summary

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Associate. In this role, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Provide personalized service to customers, addressing their needs and concerns in a friendly and professional manner.
  • Respond to customer inquiries, resolving issues and providing solutions in a timely and effective manner.
  • Work collaboratively with colleagues to achieve business objectives and provide excellent customer service.
  • Stay up-to-date with product and service offerings, ensuring that customers receive accurate and timely information.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring that customers receive the best possible service.
Requirements
  • High school diploma or equivalent required; post-secondary education preferred.
  • 1+ years of relevant experience in customer service or a related field.
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to resolve complex issues in a timely and effective manner.
  • Ability to work in a fast-paced environment, with multiple priorities and deadlines.
What We Offer

As a Customer Experience Associate at TD Bank, you will have the opportunity to work in a dynamic and supportive environment, with a focus on customer satisfaction and excellence. We offer a competitive compensation package, including a base salary, variable compensation, and a comprehensive benefits program. Additionally, we provide ongoing training and development opportunities to enhance your skills and knowledge, ensuring that you have the tools and resources needed to succeed in your role.

We are an equal opportunities employer, committed to diversity and inclusion. We welcome applications from qualified candidates who share our values and are passionate about delivering exceptional customer service.